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      December 16, 2019

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Carchex vs Better World Club

To help you find the Best Roadside Assistance, TopConsumerReviews.com provides you with an in-depth comparison of Carchex and Better World Club.

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Get Roadside Assistance with Good Sam Today! Whether on a cross-country road trip or a quick errand across town, itís never a good time for a vehicle to break down. With a Roadside Assistance plan, drivers have protection against the inconvenience and danger of being stranded by the side of the road and can trust that help will be on the way.

While motor clubs used to be the only way to access these protection plans, today there is a wide range of Roadside Assistance plans from which to choose, from credit card providers to insurance companies. Plans can include flat-tire changing, fuel or coolant delivery, help with stuck vehicles, and some even offer financial help with legal defense in the event of a speeding ticket!

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Best Reviews

2019

Roadside Assistance Program Reviews

4 stars
Carchex

CARCHEX

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Cost:

$34.95/year - Single Vehicle, 5 service calls

$54.95/year - Single Vehicle, unlimited service calls

$74.95/year - Unlimited Vehicles, up to 5 service calls

CARCHEX is a recognized name in the automobile inspection and extended warranty service provider market, with almost a perfect 100% satisfaction rate to back their A+ with the Better Business Bureau. Now, CARCHEX is also making a name for itself as a good choice for roadside assistance.

CARCHEX offers three plans for coverage: single-vehicle coverage with up to five service calls per year at $34.95/year; single-vehicle coverage with unlimited service calls per year at $54.95/year; and, unlimited vehicles for up to four members (where the coverage follows the member, even in a rental or a friend's car), up to five service calls per year at $74.95/year. We were particularly impressed by their three-month free trial promotion available at the time of our review, making it truly risk-free to try CARCHEX's services.

In the event that a new member is not satisfied with their plan, he or she can cancel within the first 30 days to receive a full refund of any membership fees paid.

Another way in which CARCHEX stands out is in its towing allowance: towing to the destination of your choice, up to 25 miles per tow regardless of the plan chosen. Comparable plans with big-name roadside assistance companies only cover three miles. They also cover Emergency Battery Service, 24-Hour Flat Tire Service, Mechanical First Aid (such as minor adjustments to enable a disabled vehicle), Lost Key/Lockout Service, and 24-Hour Emergency Fluid Delivery (the member does pay the cost of the gas or other needed fluids).

CARCHEX does not offer some of the other frills of the big-name companies, but members can access Trip Route Mapping and a Theft Reward of $500 if their vehicle is stolen and information is provided that leads to an arrest and conviction.

CARCHEX prides itself on an average response time of 30 minutes, with a network of more than 45,000 service trucks across the US and Canada. When using CARCHEX's network, members do not have to pay for covered services out of pocket, as the contracted service providers bill the company directly.

Customers can easily get in touch with CARCHEX's roadside assistance department through their toll-free number which is prominently featured at the top of the website, or via the Live Chat option. We found their customer service representatives to be responsive, knowledgeable, and helpful.

The only two major drawbacks of CARCHEX's roadside assistance plans that we could identify are that there is currently no coverage for RVs or motorcycles, and that they are not available to residents of California and Puerto Rico.

Overall, we are impressed with CARCHEX's generous towing distance and number of allowed service calls per year, affordable plans that can meet a variety of situations (for example, families with multiple drivers, single adults, and so on), and broad network coverage of Canada and the United States.

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3.5 stars
Better World Club

BETTER WORLD CLUB

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Cost:

$57.95/year - Basic for one member

$92.95/year - Premium for one member

$35 - $49 for additional members

You know a company is different when it says "My Auto Club is kicking asphalt. And yours?" Better World Club's tagline is "America's only eco-friendly auto club", and the "green" focus of this A-rated, BBB-accredited business is evident throughout their roadside assistance membership plans.

Customers with hybrid vehicles can get a discount of 10%, while drivers of one of their list of ten worst gas-guzzling cars will pay extra fees of 20%. Also, 1% of all revenues goes to environmental advocacy and clean-up efforts. Their site emphasizes not being a part of what they call "the Highway Lobby"; instead, Better World Club supports funding and development of bike lanes and mass transit, along with broad enforcement of the Clean Air and Clean Water Acts.

Their roadside assistance coverage closely mirrors what other major providers offer: a towing radius of only 5 miles on the Basic plan and 100 miles with Premium coverage; four covered service calls per year; similar bail bond, trip interruption, and legal fee reimbursement coverage to more well-known companies.

Additionally, Better World Club allows members to add comprehensive roadside coverage for bicycles for $17 per year; member testimonials both on BWC's site and independently posted on social networking sites indicate that their service is reliable and cost-effective for both two-wheeled and four-wheeled transportation, with a response time that averages an impressive 38 minutes. Coverage is limited to the 50 states, Canada, and Puerto Rico, with Mexico as a notable exclusion that is included with some other plans.

Plan costs start at $57.95 for Basic memberships and $92.95 for Premium, with additional family members covered for an additional $35 to $49 per person. This is significantly more expensive than most other providers; however, if members are switching from AAA, Better World Club will waive their sign-up fees. Also, even without a membership in AAA, customers can call Better World Club and ask for a price match of their local AAA's membership fees.

Better World Club has a generous cancellation policy: a full refund within 30 days of enrollment, or a prorated refund after the first month. This provider does reserve the right to cancel membership due to unusual frequency of claims.

Better World Club's plans give customers the opportunity to be more environmentally-friendly while protecting themselves against unforeseen events on the road. We like their refund policy, their ample coverage for bicyclists, and their commitment to a "green" lifestyle, but we'd like to see more reasonable membership costs.

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Continued from above

Some plans also tie the coverage to specific vehicles, while others allow the covered member (and often the other drivers in the household) to receive roadside service regardless of the vehicle. The latter can be particularly useful if a covered member is riding in a car belonging to another driver when a breakdown occurs, as the coverage will be extended to servicing that vehicle.

If youíre shopping for a reputable provider of Roadside Assistance, you should consider the following.

  • Coverage Details. While all plans will cover the cost of towing, either by covering it outright or by reimbursing you for payments made to the towing company, there are significant differences in coverage depending on the provider you choose and the comprehensiveness of the plan. Carefully review the coverage details to make sure that your most likely needs are covered.
  • Length of Coverage. What best fits your lifestyle and plans for car ownership? A manufacturer plan might be enough to protect you, but if you want to cover more than one vehicle without worrying about warranty expiration, a traditional roadside assistance plan would be more appropriate.
  • Reliability of the Provider. How long have they been in business? How satisfied are their customers? How long does it take, on average, to get a tow truck or locksmith dispatched to the customer? Is there a satisfaction guarantee if the promised services donít meet expectations?

TopConsumerReviews.com has reviewed and ranked the best Roadside Assistance providers available today. We hope this information helps you find the right roadside assistance plan for you and your family!

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