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      September 24, 2019

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Good Sam vs Carchex

To help you find the Best Roadside Assistance, TopConsumerReviews.com provides you with an in-depth comparison of Good Sam and Carchex.

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Get Roadside Assistance with Good Sam Today! Whether on a cross-country road trip or a quick errand across town, itís never a good time for a vehicle to break down. With a Roadside Assistance plan, drivers have protection against the inconvenience and danger of being stranded by the side of the road and can trust that help will be on the way.

While motor clubs used to be the only way to access these protection plans, today there is a wide range of Roadside Assistance plans from which to choose, from credit card providers to insurance companies. Plans can include flat-tire changing, fuel or coolant delivery, help with stuck vehicles, and some even offer financial help with legal defense in the event of a speeding ticket!

Continue reading below reviews

Best Reviews

2019

Roadside Assistance Program Reviews

5 stars
Good Sam

GOOD SAM Visit Site

Cost:

$79.95/year - Auto Platinum

$112.95/year - Auto + RV Standard

$139.95/year - Auto + RV Platinum

TopConsumerReviews.com Best-In-Class Blue Ribbon Award Established in 1984, Good Sam has successfully handled more than two million roadside breakdowns, as evidenced by their A+ rating as an accredited Better Business Bureau company. Although they may be a household name for RV users, both because of their roadside assistance plans and nationwide network of approved campgrounds, Good Sam's coverage for traditional automobiles, motorcycles, and even boat trailers is comprehensive, reputable, and affordable.

Their assistance plan for auto coverage alone (with no coverage for an RV) is just $59.95 per year, one of the most affordable plans on the market. This plan includes the member's spouse or domestic partner, and all dependent children under 25 at no extra charge. Other providers charge extra to include those additional family members.

Good Sam also stands out with its coverage limits: the plan covers five service calls per membership year and unlimited towing mileage to the nearest service center. In contrast, several other well-known roadside assistance companies limit service calls to only three per year and have a towing limit of a mere five miles before charging the customer extra. The other covered services - flat tires, jump starts, emergency fuel and fluids (member pays for the fuel / fluids), lost key and lockout assistance (member pays for any additional parts and labor) - are on par with most other major roadside assistance companies.

Good Sam has the widest geographic coverage of the providers we reviewed. They can service customers in all 50 states, Canada, Mexico, Puerto Rico, and the U.S. Virgin Islands. Their plan includes trip interruption assistance up to $2,000, emergency medical referral service in the event of an accident or illness while traveling, and an average arrival time of 45-60 minutes from the time the call is made to the Good Sam customer service center.

One important detail we discovered: the site only lists Platinum as the available coverage for strictly auto, but there is actually a second plan level known as Platinum Plus that can only be obtained by calling Good Sam directly. The critical difference between Platinum and Platinum Plus is that, with the former plan, the coverage does not extend to rented or borrowed vehicles. To get that coverage, the Platinum Plus plan would be required. In general, the Plus plan is an extra $10 per year.

When roadside service is necessary, there is no need for the customer to fill out reimbursement forms or pay for services out-of-pocket. Everything is prepaid by Good Sam directly to the provider.

Finally, Good Sam's satisfaction guarantee is excellent. Within the first 30 days of membership, customers are entitled to a full refund, no questions asked. After the initial 30-day period, a prorated refund of dues will be given even if services were used during that time. This is far more generous than most roadside assistance programs, who often give no refund if services were utilized.

Good Sam offers the widest coverage available on the market, particularly for RV owners, and their low price makes it affordable for larger households to cover every family member. Their well-established history, superb customer service, and broad geographic coverage make Good Sam our top-rated choice for roadside assistance.

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4 stars
Carchex

CARCHEX Visit Site

Cost:

$34.95/year - Single Vehicle, 5 service calls

$54.95/year - Single Vehicle, unlimited service calls

$74.95/year - Unlimited Vehicles, up to 5 service calls

CARCHEX is a recognized name in the automobile inspection and extended warranty service provider market, with almost a perfect 100% satisfaction rate to back their A+ with the Better Business Bureau. Now, CARCHEX is also making a name for itself as a good choice for roadside assistance.

CARCHEX offers three plans for coverage: single-vehicle coverage with up to five service calls per year at $34.95/year; single-vehicle coverage with unlimited service calls per year at $54.95/year; and, unlimited vehicles for up to four members (where the coverage follows the member, even in a rental or a friend's car), up to five service calls per year at $74.95/year. We were particularly impressed by their three-month free trial promotion available at the time of our review, making it truly risk-free to try CARCHEX's services.

In the event that a new member is not satisfied with their plan, he or she can cancel within the first 30 days to receive a full refund of any membership fees paid.

Another way in which CARCHEX stands out is in its towing allowance: towing to the destination of your choice, up to 25 miles per tow regardless of the plan chosen. Comparable plans with big-name roadside assistance companies only cover three miles. They also cover Emergency Battery Service, 24-Hour Flat Tire Service, Mechanical First Aid (such as minor adjustments to enable a disabled vehicle), Lost Key/Lockout Service, and 24-Hour Emergency Fluid Delivery (the member does pay the cost of the gas or other needed fluids).

CARCHEX does not offer some of the other frills of the big-name companies, but members can access Trip Route Mapping and a Theft Reward of $500 if their vehicle is stolen and information is provided that leads to an arrest and conviction.

CARCHEX prides itself on an average response time of 30 minutes, with a network of more than 45,000 service trucks across the US and Canada. When using CARCHEX's network, members do not have to pay for covered services out of pocket, as the contracted service providers bill the company directly.

Customers can easily get in touch with CARCHEX's roadside assistance department through their toll-free number which is prominently featured at the top of the website, or via the Live Chat option. We found their customer service representatives to be responsive, knowledgeable, and helpful.

The only two major drawbacks of CARCHEX's roadside assistance plans that we could identify are that there is currently no coverage for RVs or motorcycles, and that they are not available to residents of California and Puerto Rico.

Overall, we are impressed with CARCHEX's generous towing distance and number of allowed service calls per year, affordable plans that can meet a variety of situations (for example, families with multiple drivers, single adults, and so on), and broad network coverage of Canada and the United States.

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Continued from above

Some plans also tie the coverage to specific vehicles, while others allow the covered member (and often the other drivers in the household) to receive roadside service regardless of the vehicle. The latter can be particularly useful if a covered member is riding in a car belonging to another driver when a breakdown occurs, as the coverage will be extended to servicing that vehicle.

If youíre shopping for a reputable provider of Roadside Assistance, you should consider the following.

  • Coverage Details. While all plans will cover the cost of towing, either by covering it outright or by reimbursing you for payments made to the towing company, there are significant differences in coverage depending on the provider you choose and the comprehensiveness of the plan. Carefully review the coverage details to make sure that your most likely needs are covered.
  • Length of Coverage. What best fits your lifestyle and plans for car ownership? A manufacturer plan might be enough to protect you, but if you want to cover more than one vehicle without worrying about warranty expiration, a traditional roadside assistance plan would be more appropriate.
  • Reliability of the Provider. How long have they been in business? How satisfied are their customers? How long does it take, on average, to get a tow truck or locksmith dispatched to the customer? Is there a satisfaction guarantee if the promised services donít meet expectations?

TopConsumerReviews.com has reviewed and ranked the best Roadside Assistance providers available today. We hope this information helps you find the right roadside assistance plan for you and your family!

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