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      July 16, 2019

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  1. Burke Decor
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Burke Decor vs Wayfair

To help you find the Best Rug Stores, TopConsumerReviews.com provides you with an in-depth comparison of Burke Decor and Wayfair.

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Do you want to transform the look and feel of a room or patio in just one easy step? Consider buying a rug! Whether you're looking to add some style to your deck or to make your hardwood floors warmer in the colder months, a rug will help you add color and comfort to any space.

The first step in choosing the right rug is to take an accurate measurement of the floor you want to cover, especially if you're shopping for an area rug. Home decor experts state that one of the most common mistakes people make is to purchase a rug that is too small - known as "postage-stamp" sizing.

Continue reading below reviews

Best Reviews

2019

Rug Store Reviews

4.5 stars
Burke Decor

BURKE DECOR Visit Site

In business since 2007, Burke Decor is a group of artists, designers, style-makers and photographers who curate an impressive selection of rugs and other home furnishings from around the world. With retail locations in the Los Angeles area and Ohio as well as their online store, Burke Decor hopes to deliver a "boutique-like shopping experience".

Using the Burke Decor website may feel a little overwhelming at first. When you visit the main Rugs page, you'll mostly see photos of rugs that don't seem to be organized in any particular way - and you won't want to try and shop through their collection of nearly 6,000 rugs without doing some narrowing down first! Use the left-hand navigation (or the Filter button, if you're viewing on a smaller screen) to choose your rug by color, brand, price range, material and style, or size.

Once you find a rug that interests you, click on the image to get more details: what it's made of, a description of the specific colors found in the rug, where it's made, and so on. Be aware that there may be a dropdown box with all of the available sizes; you'll find it right under the SKU number beneath the item's title/name, but the text is very small, gray, and easy to miss!

Most of Burke Decor's competitors offer a pop-up discount in exchange for signing up for the email newsletter. The pop-up you get when initially visiting the site might make you think that BD only enters new subscribers in a drawing - a $250 Burke Decor gift card at the time of our review. You might want to leave the site open for awhile and then move your mouse as if you were going to leave the site. When we did that, we did get a pop-up offering a 15% discount for signing up for their newsletter. That discount was less than the coupon codes featured at the top of the page. These included a savings of 20% off all orders under $1,500 and 25% off orders totaling $1,500+.

Burke Decor also partners with MyRegistry; if you're planning a special event like a wedding or housewarming party, you can add any rugs or other home decor items from the site to your own registry. Just look for the "Add to my registry" button below the "Add to Cart" button.

Shipping costs at Burke Decor are reasonable and comparable with other top-rated retailers of rugs: orders over $50 ship for free within the 48 contiguous United States, while orders under $50 have a flat-rate shipping cost of $7.

If you want to return your rug purchase, you'll need to request a Return Authorization and return the item within 30 days of your original delivery date, at your cost. Be aware that your refund will have deductions for the original shipping costs incurred by Burke Decor and for a 5% "return fee".

We were impressed by Burke Decor's reputation for attention to customer service. At the time of our review, they had an A+ rating as an accredited business with the Better Business Bureau. Even looking at the handful of complaints that were filed with the BBB, it's easy to see how quickly, thoroughly, and pleasantly the BD representatives handled the issues that were raised.

Across the board, Burke Decor customers have very positive things to say about the quality of the rugs purchased - durability, uniqueness, vibrancy of the colors, and so forth - and the helpfulness of BD's representatives. When shoppers needed help picking an area rug for a particular color scheme, the right texture of rug for a nursery, or just a clarification regarding the size of an item, they've had someone at the ready to make sure they got what they needed.

Burke Decor gets high marks for their selection of gorgeous rugs and noteworthy customer service; the only drawback is the fees customers should expect if they need to make a return.

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3.5 stars
Wayfair

WAYFAIR Visit Site

From large outdoor rugs to small bath mats and more, you'll probably find it at Wayfair. With more than 500,000 items in stock, frequent discount offers, and low-to-no-cost shipping on every order, it's no wonder that Wayfair is a recognized name in the home decor market.

Wayfair's website is one of the most intuitive we found among retailers of rugs. Use the left-hand navigation to choose among featured categories like Area Rugs or Stair Tread Rugs, or click to shop by Color, Shape, Material, Pattern, or Technique. If you're more of a visual shopper, scroll down to see most of those options, as well as being able to "Shop by Feel" - plush, durable, and so on.

Need extra guidance? Keep scrolling on the main Rugs page to find the Get Inspired heading. There, you'll see a Room-by-Room Guide to Picking the Perfect Rug, guides for Rug Shape and Rug Materials, and even a Care and Maintenance Guide.

A feature that always gives Wayfair extra points in our book is the availability of customer reviews on almost every product they sell. Want to know if the outdoor rug you have in mind for your patio is as durable as it looks? Chances are good that other shoppers had the same idea and have left a review to describe their actual experience with the product.

As one of the largest retailers in our review, Wayfair also has several customer-friendly perks that might make them more attractive to you as a shopper. For example, you can get 3% of every order back in their complimentary rewards program; two-day delivery on almost every rug they sell, along with free shipping on orders over $49 (and a flat fee of just $4.99 on all others); and, a simple self-service return policy of 30 days.

On the other hand, Wayfair's size as a retailer also means that there are more opportunities for customer feedback - and the number of complaints we found was significant. The most common criticisms described issues with delivery, less-than-acceptable product quality, and unpleasant interactions with Wayfair's customer service representatives. Fortunately, Wayfair does seem to be making an acceptable effort to address these complaints: at the time of our review, Wayfair maintained an A+ rating with the Better Business Bureau, specifically because of the way they handled customer concerns.

Of course, happy customers aren't always the ones who spend the time to write reviews, so the results may be shifted towards the negative because of the many customers Wayfair has in general.

We give Wayfair a good rating for low prices and terrific selection of rugs, while suggesting that customers do pay attention to any problems that may arise with the quality of the items purchased or with the customer service department.

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Continued from above

Area rugs generally come in three standard sizes - 9' x 12', 8' x 10', and 6' x 9', and you should aim to have between 4-6 inches of bare floor on each side.Of course, if your room needs a size that doesn't fall within those standard measurements, you may want to have a rug custom-made to meet your needs. You should expect to pay a little more than you would for a mass-produced floor covering, but it may be worth it to get the exact size, materials, and color scheme that will be the perfect match for your home.

The next decision should be the texture of your rug. For an outdoor space, you'll be looking at more durable materials like sisal or jute, while an indoor rug usually will be made of a softer material like wool or silk. You'll also want to keep in mind the amount of traffic your rug will get, and choose a material and texture accordingly. For example, while a silk rug is incredibly soft and gorgeous to look at, it is also notoriously difficult to clean and might not be the best choice for an area frequently used by pets or small children.

Finally, decide what color and/or pattern will convey the look you want. In a room primarily decorated in neutral colors, a rug with a bold color or design can add interest and flair, while an eclectically-furnished space can be toned down and pulled together by a solid-color rug. Another interior decorating tip to consider is layering rugs: adding warmth and comfort when it's colder out and making for an easy change in look when spring and summer return.

Once you have an idea of the rug you're looking for, shopping online will make it easier than ever to find it - and at prices that are often much lower than what you'd pay at a local retailer. As you decide which online store should get your business, keep in mind these criteria:

  • Selection. Does the store carry a variety of rugs in different patterns, colors, sizes, and materials?
  • Cost. Are the prices competitive with other retailers? Does the store offer any perks like discounts on your first purchase or free shipping?
  • Reputation. Have other customers had a good shopping experience?
  • Customer Service. What is the retailer's policy regarding returns? Is there a satisfaction guarantee in place? If you need help, are you likely to get a customer representative that is friendly, helpful, and knowledgeable?

TopConsumerReviews.com has reviewed and ranked the best Rug Stores available today. We hope these reviews help you find the right floor covering to make your home more comfortable and appealing today!

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