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      November 17, 2018

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Rug Expedition vs Wayfair

To help you find the Best Rug Stores, TopConsumerReviews.com provides you with an in-depth comparison of Rug Expedition and Wayfair.

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Do you want to transform the look and feel of a room or patio in just one easy step? Consider buying a rug! Whether you're looking to add some style to your deck or to make your hardwood floors warmer in the colder months, a rug will help you add color and comfort to any space.

The first step in choosing the right rug is to take an accurate measurement of the floor you want to cover, especially if you're shopping for an area rug. Home decor experts state that one of the most common mistakes people make is to purchase a rug that is too small - known as "postage-stamp" sizing.

Continue reading below reviews

Best Reviews

2018

Rug Store Reviews

4.5 stars
RUG EXPEDITION

RUG EXPEDITION Visit Site

Based in San Antonio, family owned-and-operated Rug Expedition is a solid choice for buying a rug. Their selection is impressive, with over 100,000 rugs to choose from on their well-designed website.

Start at the top of the page to browse by style, size, shape, color, or material. You can also go directly to the links on the left side, to see Area Rugs, budget-friendly options at $99 or less, even clearance items to save even more.

We did notice several products with no available image, which would make it difficult to know if the color pattern was a good match for a room's decor. But, on the many rugs that did have images, it was really easy to zoom in for a better look at a particular pattern, or to see other rugs in the same collection. Make sure to use the dropdown box under the rug name and brand in order to choose the right size for your room, and the dropdown box under the price will allow you to select the rug pad for that size too.

Like most of their competitors, Rug Expedition offers a pop-up discount for signing up for their email list. However, the amount of the discount wasn't specified in advance, leaving us wishing we didn't have to give them our information just to find out how much we might save. But, with free shipping on all orders (even small ones) within the continental United States, you will save money over other retailers that only offer that perk with larger purchases.

One impressive benefit offered by Rug Expedition is their free 30-day in-home trial. If you're not satisfied with your rug for any reason, you can return it for a full refund with no restocking fees. As they put it, "We will help you find your perfect rug. Together, we can make every room feel like home." Their customer service representatives are available via toll-free number or live chat on the website during normal business hours Monday-Friday and can help you with the return process - or with the shopping and selection process too.

Rug Expedition has a good reputation as a business. With an "A" rating at the Better Business Bureau at the time of our review, and numerous compliments from customers praising quick delivery and high-quality rugs, you can be confident that your experience with Rug Expedition will likely be a good one.

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3.5 stars
Wayfair

WAYFAIR Visit Site

From large outdoor rugs to small bath mats and more, you'll probably find it at Wayfair. With more than 500,000 items in stock, frequent discount offers, and low-to-no-cost shipping on every order, it's no wonder that Wayfair is a recognized name in the home decor market.

Wayfair's website is one of the most intuitive we found among retailers of rugs. Use the left-hand navigation to choose among featured categories like Area Rugs or Stair Tread Rugs, or click to shop by Color, Shape, Material, Pattern, or Technique. If you're more of a visual shopper, scroll down to see most of those options, as well as being able to "Shop by Feel" - plush, durable, and so on.

Need extra guidance? Keep scrolling on the main Rugs page to find the Get Inspired heading. There, you'll see a Room-by-Room Guide to Picking the Perfect Rug, guides for Rug Shape and Rug Materials, and even a Care and Maintenance Guide.

A feature that always gives Wayfair extra points in our book is the availability of customer reviews on almost every product they sell. Want to know if the outdoor rug you have in mind for your patio is as durable as it looks? Chances are good that other shoppers had the same idea and have left a review to describe their actual experience with the product.

As one of the largest retailers in our review, Wayfair also has several customer-friendly perks that might make them more attractive to you as a shopper. For example, you can get 3% of every order back in their complimentary rewards program; two-day delivery on almost every rug they sell, along with free shipping on orders over $49 (and a flat fee of just $4.99 on all others); and, a simple self-service return policy of 30 days.

On the other hand, Wayfair's size as a retailer also means that there are more opportunities for customer feedback - and the number of complaints we found was significant. The most common criticisms described issues with delivery, less-than-acceptable product quality, and unpleasant interactions with Wayfair's customer service representatives. Fortunately, Wayfair does seem to be making an acceptable effort to address these complaints: at the time of our review, Wayfair maintained an A+ rating with the Better Business Bureau, specifically because of the way they handled customer concerns.

Of course, happy customers aren't always the ones who spend the time to write reviews, so the results may be shifted towards the negative because of the many customers Wayfair has in general.

We give Wayfair a good rating for low prices and terrific selection of rugs, while suggesting that customers do pay attention to any problems that may arise with the quality of the items purchased or with the customer service department.

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Continued from above

Area rugs generally come in three standard sizes - 9' x 12', 8' x 10', and 6' x 9', and you should aim to have between 4-6 inches of bare floor on each side.Of course, if your room needs a size that doesn't fall within those standard measurements, you may want to have a rug custom-made to meet your needs. You should expect to pay a little more than you would for a mass-produced floor covering, but it may be worth it to get the exact size, materials, and color scheme that will be the perfect match for your home.

The next decision should be the texture of your rug. For an outdoor space, you'll be looking at more durable materials like sisal or jute, while an indoor rug usually will be made of a softer material like wool or silk. You'll also want to keep in mind the amount of traffic your rug will get, and choose a material and texture accordingly. For example, while a silk rug is incredibly soft and gorgeous to look at, it is also notoriously difficult to clean and might not be the best choice for an area frequently used by pets or small children.

Finally, decide what color and/or pattern will convey the look you want. In a room primarily decorated in neutral colors, a rug with a bold color or design can add interest and flair, while an eclectically-furnished space can be toned down and pulled together by a solid-color rug. Another interior decorating tip to consider is layering rugs: adding warmth and comfort when it's colder out and making for an easy change in look when spring and summer return.

Once you have an idea of the rug you're looking for, shopping online will make it easier than ever to find it - and at prices that are often much lower than what you'd pay at a local retailer. As you decide which online store should get your business, keep in mind these criteria:

  • Selection. Does the store carry a variety of rugs in different patterns, colors, sizes, and materials?
  • Cost. Are the prices competitive with other retailers? Does the store offer any perks like discounts on your first purchase or free shipping?
  • Reputation. Have other customers had a good shopping experience?
  • Customer Service. What is the retailer's policy regarding returns? Is there a satisfaction guarantee in place? If you need help, are you likely to get a customer representative that is friendly, helpful, and knowledgeable?

TopConsumerReviews.com has reviewed and ranked the best Rug Stores available today. We hope these reviews help you find the right floor covering to make your home more comfortable and appealing today!

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