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      November 16, 2018

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Wayfair vs Natural Area Rugs

To help you find the Best Rug Stores, TopConsumerReviews.com provides you with an in-depth comparison of Wayfair and Natural Area Rugs.

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Do you want to transform the look and feel of a room or patio in just one easy step? Consider buying a rug! Whether you're looking to add some style to your deck or to make your hardwood floors warmer in the colder months, a rug will help you add color and comfort to any space.

The first step in choosing the right rug is to take an accurate measurement of the floor you want to cover, especially if you're shopping for an area rug. Home decor experts state that one of the most common mistakes people make is to purchase a rug that is too small - known as "postage-stamp" sizing.

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Best Reviews

2018

Rug Store Reviews

3.5 stars
Wayfair

WAYFAIR Visit Site

From large outdoor rugs to small bath mats and more, you'll probably find it at Wayfair. With more than 500,000 items in stock, frequent discount offers, and low-to-no-cost shipping on every order, it's no wonder that Wayfair is a recognized name in the home decor market.

Wayfair's website is one of the most intuitive we found among retailers of rugs. Use the left-hand navigation to choose among featured categories like Area Rugs or Stair Tread Rugs, or click to shop by Color, Shape, Material, Pattern, or Technique. If you're more of a visual shopper, scroll down to see most of those options, as well as being able to "Shop by Feel" - plush, durable, and so on.

Need extra guidance? Keep scrolling on the main Rugs page to find the Get Inspired heading. There, you'll see a Room-by-Room Guide to Picking the Perfect Rug, guides for Rug Shape and Rug Materials, and even a Care and Maintenance Guide.

A feature that always gives Wayfair extra points in our book is the availability of customer reviews on almost every product they sell. Want to know if the outdoor rug you have in mind for your patio is as durable as it looks? Chances are good that other shoppers had the same idea and have left a review to describe their actual experience with the product.

As one of the largest retailers in our review, Wayfair also has several customer-friendly perks that might make them more attractive to you as a shopper. For example, you can get 3% of every order back in their complimentary rewards program; two-day delivery on almost every rug they sell, along with free shipping on orders over $49 (and a flat fee of just $4.99 on all others); and, a simple self-service return policy of 30 days.

On the other hand, Wayfair's size as a retailer also means that there are more opportunities for customer feedback - and the number of complaints we found was significant. The most common criticisms described issues with delivery, less-than-acceptable product quality, and unpleasant interactions with Wayfair's customer service representatives. Fortunately, Wayfair does seem to be making an acceptable effort to address these complaints: at the time of our review, Wayfair maintained an A+ rating with the Better Business Bureau, specifically because of the way they handled customer concerns.

Of course, happy customers aren't always the ones who spend the time to write reviews, so the results may be shifted towards the negative because of the many customers Wayfair has in general.

We give Wayfair a good rating for low prices and terrific selection of rugs, while suggesting that customers do pay attention to any problems that may arise with the quality of the items purchased or with the customer service department.

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3 stars
Natural Area Rugs

NATURAL AREA RUGS Visit Site

As the name suggests, Natural Area Rugs specializes in carpets and floor coverings made from plant or animal fibers: sisal, wool, jute, and seagrass, to name a few. These eco-friendly materials can help prevent allergies related to synthetic materials, in addition to being more durable and easier to maintain.

Natural Area Rugs is one of the few retailers that offers custom products. If you have an area to cover that goes beyond the three standard sizes available in most stores, Natural Area Rugs will work with you to create the ideal rug for your space. These custom-made rugs are available in sisal, seagrass or mountain grass, or wool.

If you'd like to get a better idea of how the various natural fiber weaves look and feel, you can get up to five free samples - including sisal, seagrass, and mountain grass. Especially if you are placing a custom order, this is a great way to familiarize yourself with the materials you are considering for your home prior to placing an order.

At the time of our review, there was a pop-up offering a $25 discount on all first-time orders, in exchange for signing up for Natural Area Rugs' email newsletter. We also saw a 15% discount offer on the main page; unfortunately, the small print said that the coupon had actually expired almost two weeks earlier.

Shipping is free within the lower 48 United States.

Natural Area Rugs does allow for returns within the first 30 days, though they don't specify whether that's within 30 days of ordering or delivery. Be aware that there are no returns allowed for any custom rugs or stair treads, wall-to-wall, remnants, or closeout items. Customers are responsible for paying the return shipping costs as well.

Customer satisfaction with Natural Area Rugs' products and customer service varies widely. On the one hand, we found a number of shoppers who wound up loving the rugs they got for their home and who had great things to say about the overall buying experience. However, we also found an equal number of comments that complained about strong odors (above and beyond what one would expect from rugs made of natural fibers) and lack of durability. We would have liked to see a rating with the Better Business Bureau, to get a clearer idea of Natural Area Rugs' track record.

We liked the fact that Natural Area Rugs customers can get a custom-made rug, and that the retailer offers materials that are eco-friendly. This rating would easily improve with a more established track record of customer satisfaction, such as accreditation and rating with the BBB.

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Continued from above

Area rugs generally come in three standard sizes - 9' x 12', 8' x 10', and 6' x 9', and you should aim to have between 4-6 inches of bare floor on each side.Of course, if your room needs a size that doesn't fall within those standard measurements, you may want to have a rug custom-made to meet your needs. You should expect to pay a little more than you would for a mass-produced floor covering, but it may be worth it to get the exact size, materials, and color scheme that will be the perfect match for your home.

The next decision should be the texture of your rug. For an outdoor space, you'll be looking at more durable materials like sisal or jute, while an indoor rug usually will be made of a softer material like wool or silk. You'll also want to keep in mind the amount of traffic your rug will get, and choose a material and texture accordingly. For example, while a silk rug is incredibly soft and gorgeous to look at, it is also notoriously difficult to clean and might not be the best choice for an area frequently used by pets or small children.

Finally, decide what color and/or pattern will convey the look you want. In a room primarily decorated in neutral colors, a rug with a bold color or design can add interest and flair, while an eclectically-furnished space can be toned down and pulled together by a solid-color rug. Another interior decorating tip to consider is layering rugs: adding warmth and comfort when it's colder out and making for an easy change in look when spring and summer return.

Once you have an idea of the rug you're looking for, shopping online will make it easier than ever to find it - and at prices that are often much lower than what you'd pay at a local retailer. As you decide which online store should get your business, keep in mind these criteria:

  • Selection. Does the store carry a variety of rugs in different patterns, colors, sizes, and materials?
  • Cost. Are the prices competitive with other retailers? Does the store offer any perks like discounts on your first purchase or free shipping?
  • Reputation. Have other customers had a good shopping experience?
  • Customer Service. What is the retailer's policy regarding returns? Is there a satisfaction guarantee in place? If you need help, are you likely to get a customer representative that is friendly, helpful, and knowledgeable?

TopConsumerReviews.com has reviewed and ranked the best Rug Stores available today. We hope these reviews help you find the right floor covering to make your home more comfortable and appealing today!

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