Rug Store Reviews
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Rug Store Reviews
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Don't let the name fool you. Although eSaleRugs might sound like a fly-by-night Internet store, this rug retailer actually has more than four decades of experience. Operating out of South Carolina, eSaleRugs has an impressive reputation for both quality of products and customer satisfaction.
Using the website is simple. Navigation tabs across the top of the page make it easy to select from the following categories:
Or, you can scroll down the page and see featured categories with images, including specific types of rugs like Kensington and Kashkuli Gabbeh. You will also find a section where you can shop by size, color, Daily Deals, or New Arrivals.
Pricing is extremely competitive at eSaleRugs. At the time of our review, there was a 50% off sale on all products, no coupon code necessary. From $19 shag rugs to intricate Persian designs with price tags of more than $5000, you'll find it at eSaleRugs - and probably at the lowest possible cost.
One of the most customer-friendly features of eSaleRugs is the return policy. If you want to return your rug for any reason, you can do so within 30 days of your purchase. That's relatively standard among rug stores, but eSaleRugs goes above and beyond by charging no restocking fees and by paying for the cost of the return shipping. On large items like area rugs, that return shipping can be quite expensive, so we appreciate eSaleRugs' commitment to customer satisfaction by making the return process easy and affordable.
eSaleRugs also is one of the few companies that has free shipping on all products to anywhere in the United States, not just the lower 48. If you live in Alaska or Hawaii, this could save you a considerable amount of money.
Customers have very positive things to say about eSaleRugs' products and service, from the company's Facebook page to customer reviews elsewhere, it's easy to see that people are extremely happy with their rugs: vibrant colors, high quality, and exactly as advertised are the most common compliments for purchased made from this store. This reputation is further demonstrated by an A+ rating as an accredited business with the Better Business Bureau.
With such excellent attention to customer service, a wide variety of well-made products, and a solid reputation, it's easy to see why eSaleRugs earns our highest rating among online retailers of rugs.
In business since 2007, Burke Decor is a group of artists, designers, style-makers and photographers who curate an impressive selection of rugs and other home furnishings from around the world. With retail locations in the Los Angeles area and Ohio as well as their online store, Burke Decor hopes to deliver a "boutique-like shopping experience".
Using the Burke Decor website may feel a little overwhelming at first. When you visit the main Rugs page, you'll mostly see photos of rugs that don't seem to be organized in any particular way - and you won't want to try and shop through their collection of nearly 6,000 rugs without doing some narrowing down first! Use the left-hand navigation (or the Filter button, if you're viewing on a smaller screen) to choose your rug by color, brand, price range, material and style, or size.
Once you find a rug that interests you, click on the image to get more details: what it's made of, a description of the specific colors found in the rug, where it's made, and so on. Be aware that there may be a dropdown box with all of the available sizes; you'll find it right under the SKU number beneath the item's title/name, but the text is very small, gray, and easy to miss!
Most of Burke Decor's competitors offer a pop-up discount in exchange for signing up for the email newsletter. The pop-up you get when initially visiting the site might make you think that BD only enters new subscribers in a drawing - a $250 Burke Decor gift card at the time of our review. You might want to leave the site open for awhile and then move your mouse as if you were going to leave the site. When we did that, we did get a pop-up offering a 15% discount for signing up for their newsletter. That discount was less than the coupon codes featured at the top of the page. These included a savings of 20% off all orders under $1,500 and 25% off orders totaling $1,500+.
Burke Decor also partners with MyRegistry; if you're planning a special event like a wedding or housewarming party, you can add any rugs or other home decor items from the site to your own registry. Just look for the "Add to my registry" button below the "Add to Cart" button.
Shipping costs at Burke Decor are reasonable and comparable with other top-rated retailers of rugs: orders over $50 ship for free within the 48 contiguous United States, while orders under $50 have a flat-rate shipping cost of $7.
If you want to return your rug purchase, you'll need to request a Return Authorization and return the item within 30 days of your original delivery date, at your cost. Be aware that your refund will have deductions for the original shipping costs incurred by Burke Decor and for a 5% "return fee".
We were impressed by Burke Decor's reputation for attention to customer service. At the time of our review, they had an A+ rating as an accredited business with the Better Business Bureau. Even looking at the handful of complaints that were filed with the BBB, it's easy to see how quickly, thoroughly, and pleasantly the BD representatives handled the issues that were raised.
Across the board, Burke Decor customers have very positive things to say about the quality of the rugs purchased - durability, uniqueness, vibrancy of the colors, and so forth - and the helpfulness of BD's representatives. When shoppers needed help picking an area rug for a particular color scheme, the right texture of rug for a nursery, or just a clarification regarding the size of an item, they've had someone at the ready to make sure they got what they needed.
Burke Decor gets high marks for their selection of gorgeous rugs and noteworthy customer service; the only drawback is the fees customers should expect if they need to make a return.
Based in San Antonio, family owned-and-operated Rug Expedition is a solid choice for buying a rug. Their selection is impressive, with over 100,000 rugs to choose from on their well-designed website.
Start at the top of the page to browse by style, size, shape, color, or material. You can also go directly to the links on the left side, to see Area Rugs, budget-friendly options at $99 or less, even clearance items to save even more.
We did notice several products with no available image, which would make it difficult to know if the color pattern was a good match for a room's decor. But, on the many rugs that did have images, it was really easy to zoom in for a better look at a particular pattern, or to see other rugs in the same collection. Make sure to use the dropdown box under the rug name and brand in order to choose the right size for your room, and the dropdown box under the price will allow you to select the rug pad for that size too.
Like most of their competitors, Rug Expedition offers a pop-up discount for signing up for their email list. However, the amount of the discount wasn't specified in advance, leaving us wishing we didn't have to give them our information just to find out how much we might save. But, with free shipping on all orders (even small ones) within the continental United States, you will save money over other retailers that only offer that perk with larger purchases.
One impressive benefit offered by Rug Expedition is their free 30-day in-home trial. If you're not satisfied with your rug for any reason, you can return it for a full refund with no restocking fees. As they put it, "We will help you find your perfect rug. Together, we can make every room feel like home." Their customer service representatives are available via toll-free number or live chat on the website during normal business hours Monday-Friday and can help you with the return process - or with the shopping and selection process too.
Rug Expedition has a good reputation as a business. With an "A" rating at the Better Business Bureau at the time of our review, and numerous compliments from customers praising quick delivery and high-quality rugs, you can be confident that your experience with Rug Expedition will likely be a good one.
Need a magic carpet? While you may not be able to fly through the sky, a rug purchased from Fine Rug Collection is almost guaranteed to add a magical touch to your home decor. Specializing in one-of-a-kind, hand-knotted Oriental and Persian rugs, this retailer displays a commitment to customer service that is unrivaled in the industry.
We recommend reading through the helpful links at the bottom of the site:
This will help you have a better idea of what you might be looking for on the Fine Rug Collection site. Alternately, you can always reach out via phone or online form to connect with one of their experts, who can walk you through the process of choosing the right rug for your home.
If you'd rather just jump right in and start shopping, use the navigation at the top of the site to start the hunt for your perfect rug. You can easily look by size, color or pattern, even tribal and antique rugs. If you see something that you absolutely love, pay attention to the information you'll find when you click on the image for more details: some items are one-of-a-kind, with literally only one in stock.
You're not going to find bargain basement prices at Fine Rug Collection; expect to pay a minimum of $200 for a small runner rug or circular rug for underneath a small table, while most larger rugs are priced in the thousands of dollars. It may be worth the effort to act as if you're browsing away from the site; when we did that, we got a pop-up offer for a 15% discount. It did require signing up for their email newsletter to get the savings.
You also won't find mass-produced rugs, bath mats, and other more common items at this store (which is our only reason for not giving them a perfect five-star rating; some shoppers may not find what they're looking for). What you will get is an exceptional commitment to customer satisfaction.
This begins with free shipping on all orders in the USA, including Hawaii and Alaska, unlike most retailers that limit such offers to the contiguous 48 states. Fine Rug Collection continues their dedication to their clients with an incredible return policy: 90-day money-back guarantee, no questions asked and with return shipping costs at no charge to the customer. You'll just need to file a return request in advance, but you shouldn't anticipate any hassles with that part of the process.
Fine Rug Collection gets high marks for beautiful Persian and Oriental rugs and a fantastic track record for partnering with their clients at every step of the ownership process.
As part of the Kaoud Oriental Rugs group of brands, RugSale has nearly two decades of experience in the industry. Whether you're looking for a basic floor covering for a kids' bedroom or a large Oriental area rug, RugSale wants to help you find the best match at the lowest price.
RugSale offers a price match guarantee on all products, but many customers are pleased to find that this retailer's prices are already well below what's on offer at the local big-box retailer. And, keep an eye out for extra discounts: we got a pop-up offer of free rug padding and a 20% discount on an order of $100+ if we entered our email address.
Use the navigation at the top of the page to sort through the thousands of rugs that RugSale has in stock. You can narrow down the products by style or theme, color, material, or brand. Once you select a rug that interests you, you'll find a fantastic amount of detail, from the materials and colors included to the actual pile height, whether or not it's recommended for outdoor use, and much more.
RugSale's shipping and returns policies are average compared with the other retailers in our review. There's no cost for shipping within the contiguous United States; customers in Alaska or Hawaii should contact the retailer to determine their shipping costs. In order to return your rug purchase, you'll need to get a Return Authorization number and ship it back within 30 days. The return shipping costs will be at your expense.
We were also pleased with RugSale's overall reputation for good customer service. Their A+ rating with the Better Business Bureau and 4.7/5 score as a Google Trusted Store show that their products tend to be of high quality and that they handle any issues that arise with professionalism and courtesy. Customer reviews compliment them for their fast shipping and for products that match expectations.
Shopping online can often feel impersonal and intimidating, especially when considering a larger purchase like an area rug. If you prefer mom-and-pop businesses over big-box retailers, or if you just want some personalized help in choosing the right rug for your house or business, Super Area Rugs is a solid choice.
You'll find it easy to use the Super Area Rugs' site if you already have an idea of what you're looking for. In the top navigation, choose from the following options:
Once you've selected one of those rug categories, you can narrow down the options further by choosing from patterns, sizes, colors, weave, shape, material, or brand - or enter the price range that fits your budget. When you click on the rug that interests you, you'll be able to see all available colors and sizes for that particular product, along with detailed information regarding the rug's pile height, origin, and more.
One recently-added feature unique to Super Area Rugs is the "Name Your Own Price" option for selected products. If you find this option on a rug that interests you, click the button to enter the price you'd like to pay. According to the site, customers have saved more than 40% on some purchases! Also, when we visited the site, we did notice a pop-up box promoting a 10% discount off our first order if we signed up for their email list - even more savings!
This name-your-price feature is one example of how Super Area Rugs stands out as a family owned-and-operated business. Unlike larger retailers, they pride themselves in staffing their phone lines with actual people, not robots - the owners, Randy and Armin, might even be on the other end of the line if you call with a question!
Super Area Rugs shares the same shipping and returns policies as most of their competitors: free shipping on all orders in the lower 48 United States, and returns accepted within 30 days with the costs of return shipping as the responsibility of the customer. We do like that they don't charge any restocking fees, as long as the customer obtains a return authorization number prior to sending the rug back.
Customer reviews are overwhelmingly positive and praise the company for quick shipping, helpful representatives, and high-quality products.
From large outdoor rugs to small bath mats and more, you'll probably find it at Wayfair. With more than 500,000 items in stock, frequent discount offers, and low-to-no-cost shipping on every order, it's no wonder that Wayfair is a recognized name in the home decor market.
Wayfair's website is one of the most intuitive we found among retailers of rugs. Use the left-hand navigation to choose among featured categories like Area Rugs or Stair Tread Rugs, or click to shop by Color, Shape, Material, Pattern, or Technique. If you're more of a visual shopper, scroll down to see most of those options, as well as being able to "Shop by Feel" - plush, durable, and so on.
Need extra guidance? Keep scrolling on the main Rugs page to find the Get Inspired heading. There, you'll see a Room-by-Room Guide to Picking the Perfect Rug, guides for Rug Shape and Rug Materials, and even a Care and Maintenance Guide.
A feature that always gives Wayfair extra points in our book is the availability of customer reviews on almost every product they sell. Want to know if the outdoor rug you have in mind for your patio is as durable as it looks? Chances are good that other shoppers had the same idea and have left a review to describe their actual experience with the product.
As one of the largest retailers in our review, Wayfair also has several customer-friendly perks that might make them more attractive to you as a shopper. For example, you can get 3% of every order back in their complimentary rewards program; two-day delivery on almost every rug they sell, along with free shipping on orders over $49 (and a flat fee of just $4.99 on all others); and, a simple self-service return policy of 30 days.
On the other hand, Wayfair's size as a retailer also means that there are more opportunities for customer feedback - and the number of complaints we found was significant. The most common criticisms described issues with delivery, less-than-acceptable product quality, and unpleasant interactions with Wayfair's customer service representatives. Fortunately, Wayfair does seem to be making an acceptable effort to address these complaints: at the time of our review, Wayfair maintained an A+ rating with the Better Business Bureau, specifically because of the way they handled customer concerns.
Of course, happy customers aren't always the ones who spend the time to write reviews, so the results may be shifted towards the negative because of the many customers Wayfair has in general.
We give Wayfair a good rating for low prices and terrific selection of rugs, while suggesting that customers do pay attention to any problems that may arise with the quality of the items purchased or with the customer service department.
As the name suggests, Natural Area Rugs specializes in carpets and floor coverings made from plant or animal fibers: sisal, wool, jute, and seagrass, to name a few. These eco-friendly materials can help prevent allergies related to synthetic materials, in addition to being more durable and easier to maintain.
Natural Area Rugs is one of the few retailers that offers custom products. If you have an area to cover that goes beyond the three standard sizes available in most stores, Natural Area Rugs will work with you to create the ideal rug for your space. These custom-made rugs are available in sisal, seagrass or mountain grass, or wool.
If you'd like to get a better idea of how the various natural fiber weaves look and feel, you can get up to five free samples - including sisal, seagrass, and mountain grass. Especially if you are placing a custom order, this is a great way to familiarize yourself with the materials you are considering for your home prior to placing an order.
At the time of our review, there was a pop-up offering a $25 discount on all first-time orders, in exchange for signing up for Natural Area Rugs' email newsletter. We also saw a 15% discount offer on the main page; unfortunately, the small print said that the coupon had actually expired almost two weeks earlier.
Shipping is free within the lower 48 United States.
Natural Area Rugs does allow for returns within the first 30 days, though they don't specify whether that's within 30 days of ordering or delivery. Be aware that there are no returns allowed for any custom rugs or stair treads, wall-to-wall, remnants, or closeout items. Customers are responsible for paying the return shipping costs as well.
Customer satisfaction with Natural Area Rugs' products and customer service varies widely. On the one hand, we found a number of shoppers who wound up loving the rugs they got for their home and who had great things to say about the overall buying experience. However, we also found an equal number of comments that complained about strong odors (above and beyond what one would expect from rugs made of natural fibers) and lack of durability. We would have liked to see a rating with the Better Business Bureau, to get a clearer idea of Natural Area Rugs' track record.
We liked the fact that Natural Area Rugs customers can get a custom-made rug, and that the retailer offers materials that are eco-friendly. This rating would easily improve with a more established track record of customer satisfaction, such as accreditation and rating with the BBB.
If you want a shopping experience without all the frills, you may want to try the new Designer-Rug site. With very little fanfare, the site allows you to jump directly to what interests you: Rugs by Color, Size, Material, Style, or you can also browse other categories like Lighting, Pillows & Throws, and more.
We were a little confused by the site's approach - maybe a little bit too understated for our liking. We loved the 20% off all orders coupon code featured prominently on the main page, and browsing through the available rugs gives the impression that their product selection is suitably varied.
However, we would have liked to see more information about Designer-Rugs on that main page as well. Maybe because the site is newer and hasn't developed the brand as thoroughly yet as other retailers, we felt that the site left us wondering about the business itself. Interestingly, as we looked through the website, we found that Designer-Rugs is the newest brand in the Burke Decor family - which definitely adds to Designer-Rugs image, in our book. Burke Decor has an excellent track record for customer service (as seen by their high ranking in the Rugs category of our reviews), and that leads us to hope for equally good things as Designer-Rugs gets established.
As a Burke Decor brand, DR's policies are the same: orders over $50 ship for free within the 48 contiguous United States, while orders under $50 have a flat-rate shipping cost of $7. Also, returns must be postmarked within 30 days of original delivery, and you'll pay both the costs of return shipping, the cost of the original shipping, and a 5% return fee.
Because Designer-Rug is so new, it's hard to tell how they're doing in the customer satisfaction department. We reasonably hope that they'll be on par with Burke Decor's attention to customer service and product quality. But, for now, the lack of actual customer feedback for Designer-Rug means that our rating is primarily based on the expectation of positive things because of DR's parent company. This rating should increase as we see those good things come from Designer-Rug itself.
Do you want to transform the look and feel of a room or patio in just one easy step? Consider buying a rug! Whether you're looking to add some style to your deck or to make your hardwood floors warmer in the colder months, a rug will help you add color and comfort to any space.
The first step in choosing the right rug is to take an accurate measurement of the floor you want to cover, especially if you're shopping for an area rug. Home decor experts state that one of the most common mistakes people make is to purchase a rug that is too small - known as "postage-stamp" sizing.
Area rugs generally come in three standard sizes - 9' x 12', 8' x 10', and 6' x 9', and you should aim to have between 4-6 inches of bare floor on each side.Of course, if your room needs a size that doesn't fall within those standard measurements, you may want to have a rug custom-made to meet your needs. You should expect to pay a little more than you would for a mass-produced floor covering, but it may be worth it to get the exact size, materials, and color scheme that will be the perfect match for your home.
The next decision should be the texture of your rug. For an outdoor space, you'll be looking at more durable materials like sisal or jute, while an indoor rug usually will be made of a softer material like wool or silk. You'll also want to keep in mind the amount of traffic your rug will get, and choose a material and texture accordingly. For example, while a silk rug is incredibly soft and gorgeous to look at, it is also notoriously difficult to clean and might not be the best choice for an area frequently used by pets or small children.
Finally, decide what color and/or pattern will convey the look you want. In a room primarily decorated in neutral colors, a rug with a bold color or design can add interest and flair, while an eclectically-furnished space can be toned down and pulled together by a solid-color rug. Another interior decorating tip to consider is layering rugs: adding warmth and comfort when it's colder out and making for an easy change in look when spring and summer return.
Once you have an idea of the rug you're looking for, shopping online will make it easier than ever to find it - and at prices that are often much lower than what you'd pay at a local retailer. As you decide which online store should get your business, keep in mind these criteria:
TopConsumerReviews.com has reviewed and ranked the best Rug Stores available today. We hope these reviews help you find the right floor covering to make your home more comfortable and appealing today!
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