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      December 15, 2019

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Stub Hub vs Ticket Club

To help you find the Best Ticket Brokers, TopConsumerReviews.com provides you with an in-depth comparison of Stub Hub and Ticket Club.

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Get Your Tickets at Ticket City Today! There's something about attending a live event that's special. Audiences have energy. Whether you are watching a Broadway show or cheering for your favorite sports team, seeing events live takes the experience to a new level.

Unlike 20 years ago, modern technology provides convenient purchasing solutions for our busy schedules. Not everyone has time to drive to a box office to buy tickets, nor wait in a long line. That is where online ticket marketplaces come in handy.

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Best Reviews

2019

Tickets

4 stars
Stub Hub

STUB HUB

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Cost:

Free to list items for sale; Service fee at checkout

Return Policy:

Every ticket is guaranteed. Money-back if the event is canceled

Stub Hub is owned by eBay. According to the website, they are a "marketplace," allowing "experienced seekers to buy and sell tickets" online. In other words, they are ticket brokers, helping buyers and sellers come together to make a deal. While they are not accredited with the Better Business Bureau, they do have an A+ rating.

Buyers can find tickets to these events:

  • Sports
  • Comedy
  • Theatre
  • Concerts

We enjoyed looking under the "Popular near you," category. Just enter your zip code and find what events are happening near you. They also offer "Last Minute Service," which allows shoppers to buy tickets up until an event begins - as long as you are close to an LMS pick up center.

Regarding customer service, Stub Hub changed the ticket marketplace. They are the first company to show seating maps and virtual venue tours online. Consumers can post their tickets to sell on the site for free. There is also an app available to manage your ticket sales, allowing you to adjust the price at any time. We recommend watching the informative videos on the website, which go over in detail the buying and selling process of Stub Hub's marketplace.

The company promises a 100% guarantee for the tickets sold on their site. They promise "valid tickets or your money back." This money-back guarantee holds true even if the event is canceled. For sellers, Stub Hub "handles communication with buyers." So new customers can enjoy peace of mind working with this company.

Overall, the site is clean, and we like how they listed benefits for buyers and sellers. Our main concern is that the site does not list service fees. We also found some negative reviews on other locations which specifically mentioned high service fees at checkout. It might be best to shop around to see if they have the best pricing.

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2.5 stars
Ticket Club

TICKET CLUB

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Cost:

Upfront membership cost

Return Policy:

Refund for canceled events or invalid tickets

Ticket Club is a ticket marketplace, allowing people to buy and sell tickets to various events including sports, theater, comedy, and family entertainment. They have been in business for about ten years, but have no rating with the Better Business Bureau and are not accredited.

Of course, seeing a company is not accredited with the Better Business Bureau isn't a complete deal-breaker. We did find several sites with positive reviews, averaging between four and five stars. However, on other sites which screen to find out if a company is legitimate, the results for Ticket Club were fair. So if you decide to use them to purchase tickets, we strongly recommend doing your homework before making a commitment to do work with this company. We did find several complaints accusing this company of being a scam. So proceed wisely.

The main reason we suggest doing as much research as possible is Ticket Club operates using a membership club. To save buyers from service fees, their customers pay a membership fee. The first year is $49.99. Fees every year afterward are $9.99. At first, we thought this sounded like a great idea. But the difference between the first year and second year fees makes us wonder if many people opt not to renew. Ticket Club would make most of their profit from first-year memberships.

Regarding customer service, Ticket Club is one of the few companies we have reviewed which offer military benefits. They also have special promotions and corporate deals. You can learn more about the company by reading some of their blog posts.

Overall, the site is user-friendly and provides a nice explanation how ticket marketplaces work. However, there were just too many factors that made us question doing business with them. Membership is a commitment. Unless you are a regular concert goer, we aren't sure investing in a year membership is worth its price.

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Continued from above

Online ticket markets act as brokers, connecting buyers and sellers to one another. There is usually a service fee and the vendors - not the marketplace - set the prices for the tickets. Thus, choosing to use one of these services can result in more charges than one planned, so it's important to know which ones are trustworthy.

As you decide which service to use to get those coveted concert tickets, front-row seats to the hottest new musical, or entry to the playoffs for your favorite sports team, you should be looking at the pros and cons of each company. Keep in mind these categories:

  • Accreditation: Is this company registered with the Better Business Bureau? If so, are they accredited? What is their rating?
  • Selection: What kind of events do they provide tickets for?
  • Customer service: What kind of purchasing experience can you expect if you work with a particular company?
  • Satisfaction: Do they guarantee their product? Any return policy?

TopConsumerReviews.com has reviewed the best Ticket Brokers available today. We hope these reviews help you find the tickets that you're looking for!

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