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      January 18, 2020

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Stub Hub vs Ticket Distributors

To help you find the Best Ticket Brokers, TopConsumerReviews.com provides you with an in-depth comparison of Stub Hub and Ticket Distributors.

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Get Your Tickets at Ticket City Today! There's something about attending a live event that's special. Audiences have energy. Whether you are watching a Broadway show or cheering for your favorite sports team, seeing events live takes the experience to a new level.

Unlike 20 years ago, modern technology provides convenient purchasing solutions for our busy schedules. Not everyone has time to drive to a box office to buy tickets, nor wait in a long line. That is where online ticket marketplaces come in handy.

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Best Reviews

2020

Tickets

4 stars
Stub Hub

STUB HUB

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Cost:

Free to list items for sale; Service fee at checkout

Return Policy:

Every ticket is guaranteed. Money-back if the event is canceled

Stub Hub is owned by eBay. According to the website, they are a "marketplace," allowing "experienced seekers to buy and sell tickets" online. In other words, they are ticket brokers, helping buyers and sellers come together to make a deal. While they are not accredited with the Better Business Bureau, they do have an A+ rating.

Buyers can find tickets to these events:

  • Sports
  • Comedy
  • Theatre
  • Concerts

We enjoyed looking under the "Popular near you," category. Just enter your zip code and find what events are happening near you. They also offer "Last Minute Service," which allows shoppers to buy tickets up until an event begins - as long as you are close to an LMS pick up center.

Regarding customer service, Stub Hub changed the ticket marketplace. They are the first company to show seating maps and virtual venue tours online. Consumers can post their tickets to sell on the site for free. There is also an app available to manage your ticket sales, allowing you to adjust the price at any time. We recommend watching the informative videos on the website, which go over in detail the buying and selling process of Stub Hub's marketplace.

The company promises a 100% guarantee for the tickets sold on their site. They promise "valid tickets or your money back." This money-back guarantee holds true even if the event is canceled. For sellers, Stub Hub "handles communication with buyers." So new customers can enjoy peace of mind working with this company.

Overall, the site is clean, and we like how they listed benefits for buyers and sellers. Our main concern is that the site does not list service fees. We also found some negative reviews on other locations which specifically mentioned high service fees at checkout. It might be best to shop around to see if they have the best pricing.

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2 stars
Ticket Distributors

TICKET DISTRIBUTORS

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Cost:

Prices vary

Return Policy:

All sales are final

Ticket Distributors is an online marketplace for events. We did not find them registered with the Better Business Bureau. However, the website is very informative and lists in detail the responsibilities of buyers and sellers who use their site.

We appreciated the selection this company offers. You can find tickets for the following events:

  • Sports: MLB, NBA, NHL, NFL, NCAA
  • Concerts: Country, Hard Rock, Hip Hop, Pop Rock
  • Theatre: Broadway, Musicals

When we did a local search for events near us, we were given a list of smaller venues as well as more well-known ones. We appreciated seeing small businesses listed as associates.

Regarding customer service, you can contact them via email, phone, or live chat. However, we felt their policies were geared toward making sure the company wasn't accountable for any problem with a deal. For example, the site repeatedly lists what they are not responsible for, rather than how they can help. We couldn't find any information about the company's history. Moreover, we found mostly negative reviews on other sites, listing high service fees.

The main saving grace for this company is its transparency. They do a good job of being straightforward with their policies. Again, because we recognized small businesses using this site, we feel that there must be some legitimacy to this online marketplace. We recommend that you check to see if any local businesses you trust are listed as associates, to help you determine if you want to use Ticket Distributors as a market ticket broker.

Overall, Ticket Distributors is upfront, with an informative, organized website. However, with a less-than-stellar track record for customer satisfaction and fees, they have room for improvement. We hope to see positive changes in the future, especially with respect to service fees and customer support.

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Continued from above

Online ticket markets act as brokers, connecting buyers and sellers to one another. There is usually a service fee and the vendors - not the marketplace - set the prices for the tickets. Thus, choosing to use one of these services can result in more charges than one planned, so it's important to know which ones are trustworthy.

As you decide which service to use to get those coveted concert tickets, front-row seats to the hottest new musical, or entry to the playoffs for your favorite sports team, you should be looking at the pros and cons of each company. Keep in mind these categories:

  • Accreditation: Is this company registered with the Better Business Bureau? If so, are they accredited? What is their rating?
  • Selection: What kind of events do they provide tickets for?
  • Customer service: What kind of purchasing experience can you expect if you work with a particular company?
  • Satisfaction: Do they guarantee their product? Any return policy?

TopConsumerReviews.com has reviewed the best Ticket Brokers available today. We hope these reviews help you find the tickets that you're looking for!

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