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      December 5, 2019

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Stub Hub vs Ticket Network

To help you find the Best Ticket Brokers, TopConsumerReviews.com provides you with an in-depth comparison of Stub Hub and Ticket Network.

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Get Your Tickets at Ticket City Today! There's something about attending a live event that's special. Audiences have energy. Whether you are watching a Broadway show or cheering for your favorite sports team, seeing events live takes the experience to a new level.

Unlike 20 years ago, modern technology provides convenient purchasing solutions for our busy schedules. Not everyone has time to drive to a box office to buy tickets, nor wait in a long line. That is where online ticket marketplaces come in handy.

Continue reading below reviews

Best Reviews

2019

Tickets

4 stars
Stub Hub

STUB HUB

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Cost:

Free to list items for sale; Service fee at checkout

Return Policy:

Every ticket is guaranteed. Money-back if the event is canceled

Stub Hub is owned by eBay. According to the website, they are a "marketplace," allowing "experienced seekers to buy and sell tickets" online. In other words, they are ticket brokers, helping buyers and sellers come together to make a deal. While they are not accredited with the Better Business Bureau, they do have an A+ rating.

Buyers can find tickets to these events:

  • Sports
  • Comedy
  • Theatre
  • Concerts

We enjoyed looking under the "Popular near you," category. Just enter your zip code and find what events are happening near you. They also offer "Last Minute Service," which allows shoppers to buy tickets up until an event begins - as long as you are close to an LMS pick up center.

Regarding customer service, Stub Hub changed the ticket marketplace. They are the first company to show seating maps and virtual venue tours online. Consumers can post their tickets to sell on the site for free. There is also an app available to manage your ticket sales, allowing you to adjust the price at any time. We recommend watching the informative videos on the website, which go over in detail the buying and selling process of Stub Hub's marketplace.

The company promises a 100% guarantee for the tickets sold on their site. They promise "valid tickets or your money back." This money-back guarantee holds true even if the event is canceled. For sellers, Stub Hub "handles communication with buyers." So new customers can enjoy peace of mind working with this company.

Overall, the site is clean, and we like how they listed benefits for buyers and sellers. Our main concern is that the site does not list service fees. We also found some negative reviews on other locations which specifically mentioned high service fees at checkout. It might be best to shop around to see if they have the best pricing.

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1.5 stars
Ticket Network

TICKET NETWORK

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Cost:

Prices vary

Return Policy:

100% money-back guarantee for incomplete orders or event cancellations

Ticket Network is part of the Tickets Software LLC business, which is an extensive network of sellers and buyers. They have been in business since 2002. While Ticket Network itself is not accredited with the Better Business Bureau, their parent company did have an "A" rating at the time of our review.

Regarding customer service, the site lists several reviews new customers can read, most of which praise the company for excellent and speedy service. You can sign up for email notifications of special deals and discounts. For questions, you can contact them via phone, mail, or email. To find contact information, click on the "Help Center" link.

Concerning selection, Ticket Network offers the following choices of events:

  • Sports
  • Concerts
  • Theatre
  • Cities
  • Deals

Clicking on "Cities" takes you to a map, where you can click on any state in the continental United States and find out what's happening and when.

We recommend clicking on the "Deals" page to find out the latest in special prices and offers. At the time of this review, we found an offer for the TicketMobile Club. Signing up for this club allows buyers to receive texts with coupons and discounts, last minute deals, and upcoming events. To sign up, just enter your phone number and zip code. You can unsubscribe at any time by replying, "STOP".

Unfortunately, we were left with pretty serious concerns about Ticket Network. Although we weren't able to find any reviews on the BBB site for this business, there is an extensive history of customer service problems on the listing for their holding company, Ticket Software LLC. Complaints range from poor communication to cancelled tickets less than 24 hours before an event.

And, we were also very unhappy to see that there was an action taken against Ticket Network by the Federal Trade Commission back in 2014, for misleading sales and marketing practices.

We definitely feel that customers looking for event tickets will be in better hands with one of the more highly-ranked businesses in our review.

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Continued from above

Online ticket markets act as brokers, connecting buyers and sellers to one another. There is usually a service fee and the vendors - not the marketplace - set the prices for the tickets. Thus, choosing to use one of these services can result in more charges than one planned, so it's important to know which ones are trustworthy.

As you decide which service to use to get those coveted concert tickets, front-row seats to the hottest new musical, or entry to the playoffs for your favorite sports team, you should be looking at the pros and cons of each company. Keep in mind these categories:

  • Accreditation: Is this company registered with the Better Business Bureau? If so, are they accredited? What is their rating?
  • Selection: What kind of events do they provide tickets for?
  • Customer service: What kind of purchasing experience can you expect if you work with a particular company?
  • Satisfaction: Do they guarantee their product? Any return policy?

TopConsumerReviews.com has reviewed the best Ticket Brokers available today. We hope these reviews help you find the tickets that you're looking for!

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