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      January 24, 2020

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Ticket City vs Tickets Expert

To help you find the Best Ticket Brokers, TopConsumerReviews.com provides you with an in-depth comparison of Ticket City and Tickets Expert.

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Get Your Tickets at Ticket City Today! There's something about attending a live event that's special. Audiences have energy. Whether you are watching a Broadway show or cheering for your favorite sports team, seeing events live takes the experience to a new level.

Unlike 20 years ago, modern technology provides convenient purchasing solutions for our busy schedules. Not everyone has time to drive to a box office to buy tickets, nor wait in a long line. That is where online ticket marketplaces come in handy.

Continue reading below reviews

Best Reviews

2020

Tickets

5 stars
Ticket City

TICKET CITY

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Cost:

Prices vary

Return Policy:

Money-back guarantee if event is canceled

TopConsumerReviews.com Best-In-Class Blue Ribbon Award TicketCity specializes in selling tickets for virtually any sporting event and music concerts. They have been in business since 1990 and have been accredited with the Better Business Bureau since 1996. New customers will feel at peace working within this marketplace to buy and sell tickets. We were especially impressed with the company's transparency. The company has been featured on popular programs such as CBS Sports.

If you would like to learn more about this company before doing business with them, we recommend looking up their timeline, which tracks the company's growth since it began. We found over 6,000 five-star reviews, praising the business for finding the best seats to live events at the best prices.

To buy or sell tickets with TicketCity, you must create a login to their website. Then, you can click on the "Buy Tickets" or "Sell Tickets" icons, both of which walk you through the process step-by-step. You can contact them via live chat, email customer service directly, or call their toll-free number.

Sellers must first submit an application. If approved, Ticket City connects a seller to the appropriate buyers who will evaluate the ticket inventory and then possibly make an offer. A vendor must guarantee they have the tickets they are trying to sell. Learning about this application process established Ticket City's credibility with us. We appreciate how carefully they screen their potential sellers.

One feature that sets TicketCity apart from other companies is the various programs it offers:

  • Fan Rewards
  • Corporate Programs
  • Sport Packages
  • Scholarship Opportunities
  • Coupons

Overall, we were very impressed with TicketCity. They offer something for everyone and even take the time to give back to the community. As companies go, they are top-notch. The website can be a bit overwhelming, but we overlooked this issue considering how happy they make their customers. We highly recommend working with TicketCity and give them our highest rating.

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1.5 stars
Tickets Expert

TICKETS EXPERT

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Cost:

Prices vary

Return Policy:

100% money-back guarantee if the order does not arrive

Tickets Expert is an online marketplace for buying and selling tickets to various events. Like similar companies, they are not a box office. Rather, they connect sellers and buyers. According to the website, they have no control over ticket prices, and some may be "above or below face value."

Regarding selection, you can find tickets to the following events:

  • Sports
  • Music concerts
  • Comedy concerts
  • Broadway shows
  • Musicals

According to their "FAQ" page, sometimes the company will "upgrade customers to slightly better tickets if they become available after placing an order". There is no information telling us how often this happens.

We did find hundreds of positive reviews averaging up to four and a half stars, which initially encouraged us to do business with Tickets Expert. The majority of these reviews were from customers who were pleased with their ticket-buying experience, praising the company for excellent service and ease of using the website.

However, while we did not find an individual entry for this company with the Better Business Bureau, we did find a listing for their parent company, Ticket Software LLC. Although their rating was an "A" at the time of our review, there were hundreds of customer complaints about tickets that didn't arrive in time or that were cancelled less than a day before an event, leaving customers completely in the lurch. And, the BBB site also described action taken against Ticket Software LLC for deceptive advertising and practices back in 2014.

We've seen the layout and policies on the Tickets Expert site before, just under a different name and with different colors. This raises a lot of red flags. We recommend reading their "Policies" page because like similar sites, the focus isn't on what they can do for the customer. For example, if you purchase an E-ticket, you must accept that the ticket won't be able to be printed until you receive an email with instructions. And if you don't receive that email, the buyer must contact the company, which translates to us as there is no follow-up on orders.

Overall, the site sports a streamlined look and is easy to navigate. We hope that this company will take more ownership of the services they claim to offer and make - or continue to make - the improvements required by the FTC, so that customers can know that their ticket purchase is in reputable, trustworthy hands. In the meanwhile, however, we suggest that your ticket purchase will be a better experience with a more highly-rated company.

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Continued from above

Online ticket markets act as brokers, connecting buyers and sellers to one another. There is usually a service fee and the vendors - not the marketplace - set the prices for the tickets. Thus, choosing to use one of these services can result in more charges than one planned, so it's important to know which ones are trustworthy.

As you decide which service to use to get those coveted concert tickets, front-row seats to the hottest new musical, or entry to the playoffs for your favorite sports team, you should be looking at the pros and cons of each company. Keep in mind these categories:

  • Accreditation: Is this company registered with the Better Business Bureau? If so, are they accredited? What is their rating?
  • Selection: What kind of events do they provide tickets for?
  • Customer service: What kind of purchasing experience can you expect if you work with a particular company?
  • Satisfaction: Do they guarantee their product? Any return policy?

TopConsumerReviews.com has reviewed the best Ticket Brokers available today. We hope these reviews help you find the tickets that you're looking for!

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