TopConsumerReviews.com is a world-leading consumer product review site. We provide detailed reviews and ratings for thousands of products and services.

 

Stub Hub vs Tickets Expert

We recommend

 

Our professional reviewers evaluate products and services independently, but Top Consumer Reviews may earn money when you click on the links on our pages. Learn more.

 

STUB HUB

Stub Hub is owned by eBay. According to the website, they are a "marketplace," allowing "experienced seekers to buy and sell tickets" online. In other words, they are ticket brokers, helping buyers and sellers come together to make a deal. While they are not accredited with the Better Business Bureau, they do have an A+ rating.

Buyers can find tickets to these events:

  • Sports
  • Comedy
  • Theatre
  • Concerts

We enjoyed looking under the "Popular near you," category. Just enter your zip code and find what events are happening near you. They also offer "Last Minute Service," which allows shoppers to buy tickets up until an event begins - as long as you are close to an LMS pick up center.

Regarding customer service, Stub Hub changed the ticket marketplace. They are the first company to show seating maps and virtual venue tours online. Consumers can post their tickets to sell on the site for free. There is also an app available to manage your ticket sales, allowing you to adjust the price at any time. We recommend watching the informative videos on the website, which go over in detail the buying and selling process of Stub Hub's marketplace.

The company promises a 100% guarantee for the tickets sold on their site. They promise "valid tickets or your money back." This money-back guarantee holds true even if the event is canceled. For sellers, Stub Hub "handles communication with buyers." So new customers can enjoy peace of mind working with this company.

Overall, the site is clean, and we like how they listed benefits for buyers and sellers. Our main concern is that the site does not list service fees. We also found some negative reviews on other locations which specifically mentioned high service fees at checkout. It might be best to shop around to see if they have the best pricing.

Visit Site >

TICKETS EXPERT

Tickets Expert is an online marketplace for buying and selling tickets to various events. Like similar companies, they are not a box office. Rather, they connect sellers and buyers. According to the website, they have no control over ticket prices, and some may be "above or below face value."

Regarding selection, you can find tickets to the following events:

  • Sports
  • Music concerts
  • Comedy concerts
  • Broadway shows
  • Musicals

According to their "FAQ" page, sometimes the company will "upgrade customers to slightly better tickets if they become available after placing an order". There is no information telling us how often this happens.

We did find hundreds of positive reviews averaging up to four and a half stars, which initially encouraged us to do business with Tickets Expert. The majority of these reviews were from customers who were pleased with their ticket-buying experience, praising the company for excellent service and ease of using the website.

However, while we did not find an individual entry for this company with the Better Business Bureau, we did find a listing for their parent company, Ticket Software LLC. Although their rating was an "A" at the time of our review, there were hundreds of customer complaints about tickets that didn't arrive in time or that were cancelled less than a day before an event, leaving customers completely in the lurch. And, the BBB site also described action taken against Ticket Software LLC for deceptive advertising and practices back in 2014.

We've seen the layout and policies on the Tickets Expert site before, just under a different name and with different colors. This raises a lot of red flags. We recommend reading their "Policies" page because like similar sites, the focus isn't on what they can do for the customer. For example, if you purchase an E-ticket, you must accept that the ticket won't be able to be printed until you receive an email with instructions. And if you don't receive that email, the buyer must contact the company, which translates to us as there is no follow-up on orders.

Overall, the site sports a streamlined look and is easy to navigate. We hope that this company will take more ownership of the services they claim to offer and make - or continue to make - the improvements required by the FTC, so that customers can know that their ticket purchase is in reputable, trustworthy hands. In the meanwhile, however, we suggest that your ticket purchase will be a better experience with a more highly-rated company.

Visit Site >


Tickets

To help you find the Best Ticket Brokers, TopConsumerReviews.com provides you with an in-depth comparison of Stub Hub and Tickets Expert.

There's something about attending a live event that's special. Audiences have energy. Whether you are watching a Broadway show or cheering for your favorite sports team, seeing events live takes the experience to a new level.

Unlike 20 years ago, modern technology provides convenient purchasing solutions for our busy schedules. Not everyone has time to drive to a box office to buy tickets, nor wait in a long line. That is where online ticket marketplaces come in handy.

Online ticket markets act as brokers, connecting buyers and sellers to one another. There is usually a service fee and the vendors - not the marketplace - set the prices for the tickets. Thus, choosing to use one of these services can result in more charges than one planned, so it's important to know which ones are trustworthy.

As you decide which service to use to get those coveted concert tickets, front-row seats to the hottest new musical, or entry to the playoffs for your favorite sports team, you should be looking at the pros and cons of each company. Keep in mind these categories:

  • Accreditation: Is this company registered with the Better Business Bureau? If so, are they accredited? What is their rating?
  • Selection: What kind of events do they provide tickets for?
  • Customer service: What kind of purchasing experience can you expect if you work with a particular company?
  • Satisfaction: Do they guarantee their product? Any return policy?

TopConsumerReviews.com has reviewed the best Ticket Brokers available today. We hope these reviews help you find the tickets that you're looking for!



Tickets In The News

More tickets for Mumford & Sons' Missoula concert to go on sale

More tickets for the Mumford & Sons' ballpark concert with Portugal. The Man will go on sale tomorrow. Promoter Logjam Presents said the demand was "overwhelming" during the pre-sale and official ...

Published:  Thu, 21 Mar 2019 10:24:00 GMT



Check your tickets: 3 SC Powerball tickets worth millions

No one may have won the Powerball jackpot worth half a billion dollars, but three people in South Carolina hold tickets worth millions -- and one of them was sold in the Upstate, according to the ...

Published:  Thu, 21 Mar 2019 12:58:00 GMT



MoviePass founder's next big idea: Free movie tickets for watching ads

Stacy Spikes just wants to get people to the movies. As the co-founder and CEO of MoviePass, he helped popularize the idea of cinema subscriptions. (This was before MoviePass brought in a new CEO and ...

Published:  Thu, 21 Mar 2019 07:00:00 GMT



Lolla, Black Keys, Luis Miguel: Get Summer Concert Tickets Here

Ariana Grande headlines Lollapalooza this summer in Chicago. (Kevin Winter/Getty Images for iHeartMed) TINLEY PARK, IL -Get your tickets now for Lollapalooza and the summer's other hottest acts ...

Published:  Thu, 21 Mar 2019 12:09:00 GMT



Lucky SC! $2M, $1M winning Powerball tickets sold in SC

COLUMBIA, S.C. - While no one won the whole jackpot in Saturday night's Powerball drawing, South Carolina is looking lucky again, with at least three major winning tickets sold right here in the ...

Published:  Thu, 21 Mar 2019 08:48:00 GMT



Mount Clemens gas station sells $4M, $500K winning lottery tickets

Back in February, a 56-year-old man won $500,000 playing the Michigan Lottery's Full of 500s instant game. "I buy tickets for new games when they come out," said the 56-year-old player. "I won $15 on ...

Published:  Thu, 21 Mar 2019 10:36:00 GMT



Powerball winning numbers: Several tickets worth $1 million or more; jackpot grows

Powerball winning numbers: Several tickets worth $1 million or more; jackpot grows Wednesday night makes 24 Powerball drawings in a row without a big jackpot winner. That means Saturday's drawing is ...

Published:  Thu, 21 Mar 2019 05:28:00 GMT




We recommend

 

- View Full Site -