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Ticket Club vs Tickets Expert
There's something about attending a live event that's special. Audiences have energy. Whether you are watching a Broadway show or cheering for your favorite sports team, seeing events live takes the experience to a new level.
Unlike 20 years ago, modern technology provides convenient purchasing solutions for our busy schedules. Not everyone has time to drive to a box office to buy tickets, nor wait in a long line. That is where online ticket marketplaces come in handy.
Ticket Club is a ticket marketplace, allowing people to buy and sell tickets to various events including sports, theater, comedy, and family entertainment. They have been in business for about ten years, but have no rating with the Better Business Bureau and are not accredited.
Of course, seeing a company is not accredited with the Better Business Bureau isn't a complete deal-breaker. We did find several sites with positive reviews, averaging between four and five stars. However, on other sites which screen to find out if a company is legitimate, the results for Ticket Club were fair. So if you decide to use them to purchase tickets, we strongly recommend doing your homework before making a commitment to do work with this company. We did find several complaints accusing this company of being a scam. So proceed wisely.
The main reason we suggest doing as much research as possible is Ticket Club operates using a membership club. To save buyers from service fees, their customers pay a membership fee. The first year is $49.99. Fees every year afterward are $9.99. At first, we thought this sounded like a great idea. But the difference between the first year and second year fees makes us wonder if many people opt not to renew. Ticket Club would make most of their profit from first-year memberships.
Regarding customer service, Ticket Club is one of the few companies we have reviewed which offer military benefits. They also have special promotions and corporate deals. You can learn more about the company by reading some of their blog posts.
Overall, the site is user-friendly and provides a nice explanation how ticket marketplaces work. However, there were just too many factors that made us question doing business with them. Membership is a commitment. Unless you are a regular concert goer, we aren't sure investing in a year membership is worth its price.
Tickets Expert is an online marketplace for buying and selling tickets to various events. Like similar companies, they are not a box office. Rather, they connect sellers and buyers. According to the website, they have no control over ticket prices, and some may be "above or below face value."
Regarding selection, you can find tickets to the following events:
According to their "FAQ" page, sometimes the company will "upgrade customers to slightly better tickets if they become available after placing an order". There is no information telling us how often this happens.
We did find hundreds of positive reviews averaging up to four and a half stars, which initially encouraged us to do business with Tickets Expert. The majority of these reviews were from customers who were pleased with their ticket-buying experience, praising the company for excellent service and ease of using the website.
However, while we did not find an individual entry for this company with the Better Business Bureau, we did find a listing for their parent company, Ticket Software LLC. Although their rating was an "A" at the time of our review, there were hundreds of customer complaints about tickets that didn't arrive in time or that were cancelled less than a day before an event, leaving customers completely in the lurch. And, the BBB site also described action taken against Ticket Software LLC for deceptive advertising and practices back in 2014.
We've seen the layout and policies on the Tickets Expert site before, just under a different name and with different colors. This raises a lot of red flags. We recommend reading their "Policies" page because like similar sites, the focus isn't on what they can do for the customer. For example, if you purchase an E-ticket, you must accept that the ticket won't be able to be printed until you receive an email with instructions. And if you don't receive that email, the buyer must contact the company, which translates to us as there is no follow-up on orders.
Overall, the site sports a streamlined look and is easy to navigate. We hope that this company will take more ownership of the services they claim to offer and make - or continue to make - the improvements required by the FTC, so that customers can know that their ticket purchase is in reputable, trustworthy hands. In the meanwhile, however, we suggest that your ticket purchase will be a better experience with a more highly-rated company.
Online ticket markets act as brokers, connecting buyers and sellers to one another. There is usually a service fee and the vendors - not the marketplace - set the prices for the tickets. Thus, choosing to use one of these services can result in more charges than one planned, so it's important to know which ones are trustworthy.
As you decide which service to use to get those coveted concert tickets, front-row seats to the hottest new musical, or entry to the playoffs for your favorite sports team, you should be looking at the pros and cons of each company. Keep in mind these categories:
TopConsumerReviews.com has reviewed the best Ticket Brokers available today. We hope these reviews help you find the tickets that you're looking for!
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