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Ticket Network vs Tickets Expert

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TICKET NETWORK

Ticket Network is part of the Tickets Software LLC business, which is an extensive network of sellers and buyers. They have been in business since 2002. While Ticket Network itself is not accredited with the Better Business Bureau, their parent company did have an "A" rating at the time of our review.

Regarding customer service, the site lists several reviews new customers can read, most of which praise the company for excellent and speedy service. You can sign up for email notifications of special deals and discounts. For questions, you can contact them via phone, mail, or email. To find contact information, click on the "Help Center" link.

Concerning selection, Ticket Network offers the following choices of events:

  • Sports
  • Concerts
  • Theatre
  • Cities
  • Deals

Clicking on "Cities" takes you to a map, where you can click on any state in the continental United States and find out what's happening and when.

We recommend clicking on the "Deals" page to find out the latest in special prices and offers. At the time of this review, we found an offer for the TicketMobile Club. Signing up for this club allows buyers to receive texts with coupons and discounts, last minute deals, and upcoming events. To sign up, just enter your phone number and zip code. You can unsubscribe at any time by replying, "STOP".

Unfortunately, we were left with pretty serious concerns about Ticket Network. Although we weren't able to find any reviews on the BBB site for this business, there is an extensive history of customer service problems on the listing for their holding company, Ticket Software LLC. Complaints range from poor communication to cancelled tickets less than 24 hours before an event.

And, we were also very unhappy to see that there was an action taken against Ticket Network by the Federal Trade Commission back in 2014, for misleading sales and marketing practices.

We definitely feel that customers looking for event tickets will be in better hands with one of the more highly-ranked businesses in our review.

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TICKETS EXPERT

Tickets Expert is an online marketplace for buying and selling tickets to various events. Like similar companies, they are not a box office. Rather, they connect sellers and buyers. According to the website, they have no control over ticket prices, and some may be "above or below face value."

Regarding selection, you can find tickets to the following events:

  • Sports
  • Music concerts
  • Comedy concerts
  • Broadway shows
  • Musicals

According to their "FAQ" page, sometimes the company will "upgrade customers to slightly better tickets if they become available after placing an order". There is no information telling us how often this happens.

We did find hundreds of positive reviews averaging up to four and a half stars, which initially encouraged us to do business with Tickets Expert. The majority of these reviews were from customers who were pleased with their ticket-buying experience, praising the company for excellent service and ease of using the website.

However, while we did not find an individual entry for this company with the Better Business Bureau, we did find a listing for their parent company, Ticket Software LLC. Although their rating was an "A" at the time of our review, there were hundreds of customer complaints about tickets that didn't arrive in time or that were cancelled less than a day before an event, leaving customers completely in the lurch. And, the BBB site also described action taken against Ticket Software LLC for deceptive advertising and practices back in 2014.

We've seen the layout and policies on the Tickets Expert site before, just under a different name and with different colors. This raises a lot of red flags. We recommend reading their "Policies" page because like similar sites, the focus isn't on what they can do for the customer. For example, if you purchase an E-ticket, you must accept that the ticket won't be able to be printed until you receive an email with instructions. And if you don't receive that email, the buyer must contact the company, which translates to us as there is no follow-up on orders.

Overall, the site sports a streamlined look and is easy to navigate. We hope that this company will take more ownership of the services they claim to offer and make - or continue to make - the improvements required by the FTC, so that customers can know that their ticket purchase is in reputable, trustworthy hands. In the meanwhile, however, we suggest that your ticket purchase will be a better experience with a more highly-rated company.

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Tickets

To help you find the Best Ticket Brokers, TopConsumerReviews.com provides you with an in-depth comparison of Ticket Network and Tickets Expert.

There's something about attending a live event that's special. Audiences have energy. Whether you are watching a Broadway show or cheering for your favorite sports team, seeing events live takes the experience to a new level.

Unlike 20 years ago, modern technology provides convenient purchasing solutions for our busy schedules. Not everyone has time to drive to a box office to buy tickets, nor wait in a long line. That is where online ticket marketplaces come in handy.

Online ticket markets act as brokers, connecting buyers and sellers to one another. There is usually a service fee and the vendors - not the marketplace - set the prices for the tickets. Thus, choosing to use one of these services can result in more charges than one planned, so it's important to know which ones are trustworthy.

As you decide which service to use to get those coveted concert tickets, front-row seats to the hottest new musical, or entry to the playoffs for your favorite sports team, you should be looking at the pros and cons of each company. Keep in mind these categories:

  • Accreditation: Is this company registered with the Better Business Bureau? If so, are they accredited? What is their rating?
  • Selection: What kind of events do they provide tickets for?
  • Customer service: What kind of purchasing experience can you expect if you work with a particular company?
  • Satisfaction: Do they guarantee their product? Any return policy?

TopConsumerReviews.com has reviewed the best Ticket Brokers available today. We hope these reviews help you find the tickets that you're looking for!



Tickets In The News

Dave Chappelle Helps Out Fans Who Were Scammed by Giving Them Tickets to His Show (Video)

Look at Dave Chappelle warming some hearts this Valentine's Day. On Thursday, the comedian surprised a couple who was scammed while trying to buy tickets to his show by gifting them with real tickets. ...

Published:  Fri, 15 Feb 2019 15:36:00 GMT



Dave Chappelle hand-delivers tickets to couple who got scammed on Craigslist

A couple from Charlotte, North Carolina, was excited to see their favorite comedian, Dave Chappelle, on Valentine's Day. Deidra and Eddie Dickens bought the tickets for the special date night on Craig...

Published:  Fri, 15 Feb 2019 12:46:00 GMT



Comedian Dave Chappelle delivers tickets to couple who were scammed

Comedian Dave Chappelle got word of a couple who were scammed out of tickets to his show in Charlotte and wanted to make it right. Deidra Dickens and her husband Eddie were excited to snag some ticket...

Published:  Fri, 15 Feb 2019 09:28:00 GMT



Dave Chappelle surprises couple with tickets after they were scammed

CHARLOTTE, N.C. - Dave Chappelle is known for his humor and wit. Now, he's being recognized for his kindness and generosity. A North Carolina couple claims they lost hundreds of dollars on Craigslist ...

Published:  Fri, 15 Feb 2019 13:43:00 GMT



Utah football season tickets are going to cost a little more

SALT LAKE CITY - University of Utah football season ticket holders have been notified of a price increase for 2019. The Crimson Club scholarship-seating obligation for club, chair and premium bleacher ...

Published:  Fri, 15 Feb 2019 10:19:00 GMT



How to get tickets for Heart's concert at Blossom Music Center

Lawn tickets are $39.50, plus fees. Pavilion tickets start at $59.50, plus fees. The "Love Alive" tour kicks off July 9 in St. Louis and ends Sept. 9 in Hollywood. It was announced this past Monday. I...

Published:  Fri, 15 Feb 2019 06:03:00 GMT




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