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      July 4, 2020

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Scribie vs Go Transcript

To help you find the Best Transcription Services, TopConsumerReviews.com provides you with an in-depth comparison of Scribie and Go Transcript.

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Utilize the best Transcription Service with Rev Today! Where can you find the best transcription service? Whether you're a journalist, a university student working on his or her dissertation, or a video content creator in need of captions, transcription services are a huge timesaver: why spend hours hunched over at a computer transcribing your audio file on your own, when for a small fee, you could save yourself the frustration and have your file delivered to your inbox in a matter of hours or days?

In addition to human-powered transcription, many transcription services offer speech-to-text software options - in fact, some companies offer only this model of transcription. Other services let the customer take complete control of the transcription process and provide them with dictation and in-site editing tools.

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2020

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4 stars
Scribie

SCRIBIE

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Cost:

Human transcription starting at $0.80/minute

Automated transcription at $0.10/minute

Originally developed in 2008 as a free Skype recording tool, Scribie offers an automated speech-to-text service as well as a manual transcription service.

Scribie's prices range as follows:

  • Automated: $0.10/minute, 30 minute turnaround, 80-95% accuracy
  • Manual: $0.80/minute, 36-hour turnaround, 99% accuracy

If you select the manual transcription service option, you can expect to receive a clean-verbatim Word document with speaker labels and audio timecoding. For a subtitle file, however, you will have to pay an additional $0.50/minute, and $0.50/minute more for each of the following: difficult audio, speakers with non-American accents, noisy audio, and strict verbatim (meaning um's, ah's, and false starts are all transcribed). It makes sense that transcriptionists must be compensated for their work on audio files that are more difficult to transcribe, but those $0.50 charges can add up, so beware!

Helpfully, Scribie has included a cost calculator at the bottom of their Pricing page so you can figure out exactly how much you'll end up paying before you even upload your file. If you have any questions or special requirements, you can also request a custom quote.

Something that makes Scribie unique is their progress tracking capability - you can check in on the draft of your transcription at any time while it is being worked on by transcriptionists. Then, once it's complete, you can use their in-site editor to make any changes or add any finishing touches before you download your file. Should you be unsatisfied with the transcription you've received, Scribie will review it and rework it until it reaches its guaranteed 99% accuracy score. No refunds are issued after the file has been completed, but it can be canceled anytime before 60% completion has been reached, and you will be refunded proportionally for the work that has not been completed to your original payment method. There are no refunds for automated transcription.

Being a smaller transcription service, Scribie has a limited capacity. If you often order transcription in bulk, keep in mind that Scribie can only deliver 20 hours of audio or video files per week or 4 hours per day. It is recommended that any files you wish to upload that are longer than 3 hours are split into smaller portions to avoid a delay.

Customer reviews say that Scribie is excellently accurate, reliable, and fast - many report having received their transcript days ahead of the deadline. Scribie's speed and accuracy can be attributed to their 4-step transcription process: first, your file is split into shorter clips and worked on by multiple transcriptionists simultaneously. This is faster and more secure. Second, the transcript is reviewed for errors and corrected, and the speaker labels and timestamping are added. Third, all segments are joined and the entire file is reviewed and corrected a second time. In the final step, the accuracy of the file is assessed, and if it isn't at least 99%, the reviewers repeat the previous step. It's easy to see why negative reviews for Scribie are difficult to find!

For all of these reasons, Scribie earns a solid ranking towards the top of our reviews, and we particularly recommend it as a transcription service if time is of the essence on your next project.

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2.5 stars
Go Transcript

GO TRANSCRIPT

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Cost:

From $0.90/minute

Founded as a startup in Edinburgh in 2006, GoTranscript promises fast and professional transcription, and boasts a global team of human transcriptionists - no speech-to-text software found here. As is standard, GoTranscript employs a three-step process: upload your audio via link or file, pay online, and receive your transcription via email after the specified turnaround time.

At first glance, a visit to GoTranscript's website under the Services tab provides a relatively straightforward layout of the transcription services they offer:

  • Audio Transcription: 99%+ accuracy, from $.072/min, 6-hour turnaround
  • Video Transcription: 99%+ accuracy, from $.072/min, 6-hour turnaround
  • Foreign Subtitling: 99%+ accuracy, from $7.50/min, 1-3-day turnaround, 30+ languages supported
  • Closed Captions: 99%+ accuracy, $1.04/min, 6-hour turnaround

However, pricing is more complicated than that. In fact, upon closer examination, none of the services are actually quite as cheap as $0.72 per minute. After clicking on the Cost Estimate tab, you will have the option to specify the length of your recording, the format in which you want to receive your completed transcript, your desired turnaround time, how many speakers are in your audio file, and more. If you are using the Foreign Subtitling service, you will need to select a language. With every option set to its cheapest, the absolute lowest you will pay for basic transcription is $0.90 per minute. If you have a short deadline and difficult audio with multiple speakers, you are looking at a price tag of $3-$4 per minute.

But does the quality of the transcription justify the price? It can be difficult to find reviews for GoTranscript from customers, as most of the reviews out there are from the freelance transcriptionists working for them. GoTranscript itself only lists two one-star reviews on their site, from 2013 and 2015 respectively, while they have over 1,400 five-star reviews published, many of them from as recently as a few days before the time of this review.

Visit any other consumer review site, however, and you will find hundreds of dissatisfied one-star reviews, and several accusations that GoTranscript actively hides poor reviews from their site - and even pays customers to remove their negative reviews. The poor reviews that we could find complain of inaccuracies in the delivered transcriptions, missed deadlines, and poor customer service in response to these complaints; full refunds are reportedly difficult to come by.

That said, positive reviews claim GoTranscript does a good job with foreign language transcriptions, including French, Spanish, and Italian, and many reviews praise the accuracy and efficiency with which their GoTranscript order was delivered.

Overall, GoTranscript seems to be hit or miss, but, considering the questionable quality of their customer service in the event that your transcription doesn't meet your standards... why risk it? You'll have a much more reliable experience with one of the higher-rated transcription services in our evaluation.

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Continued from above

However, when searching for an online transcription service, it can be difficult to know which one to trust. After all, most transcription services employ thousands of transcriptionists, leaving a lot of room for differing levels of quality between projects. This can make it difficult to get a clear idea of the quality of the service you will receive when reading customer reviews online. That's why you want to find a transcription service committed to your satisfaction.

Before deciding which transcription service best meets your needs, take a few moments to consider the following points to ensure that you know what you're getting into:

  • Pricing. Do you know what you're getting for what you're paying? The right transcription service will be transparent about any charges added for poor audio quality, accented speech, timestamping, or multiple speakers.
  • Quality Control. Before your completed transcription file gets to your inbox, it should be reviewed by a quality control team to ensure that it matches the transcription service's standards and yours.
  • Customer Service. Should your transcription file not be up to par, your chosen transcription service should either partially refund you or rework your file until it meets the requirements you paid for.

TopConsumerReviews has reviewed and ranked the best transcription services available today. We hope these reviews help you find the right transcription service for your needs!

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