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      July 4, 2020

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Transcription Hub vs Go Transcript

To help you find the Best Transcription Services, TopConsumerReviews.com provides you with an in-depth comparison of Transcription Hub and Go Transcript.

To see ALL of our reviews for the Best Transcription Services, please Click Here

Utilize the best Transcription Service with Rev Today! Where can you find the best transcription service? Whether you're a journalist, a university student working on his or her dissertation, or a video content creator in need of captions, transcription services are a huge timesaver: why spend hours hunched over at a computer transcribing your audio file on your own, when for a small fee, you could save yourself the frustration and have your file delivered to your inbox in a matter of hours or days?

In addition to human-powered transcription, many transcription services offer speech-to-text software options - in fact, some companies offer only this model of transcription. Other services let the customer take complete control of the transcription process and provide them with dictation and in-site editing tools.

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Best Reviews

2020

Cheesecake Club Reviews

4 stars
Transcription Hub

TRANSCRIPTION HUB

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Cost:

From $0.75/minute

As is reflected in its somewhat nondescript website design, TranscriptionHub is a non-gimmicky, no-nonsense transcription service that specializes in medical, educational, and legal transcription work.

Their pricing is broken down as follows:

  • General, Educational, or Legal Transcription: $0.75/minute/5-day turnaround, 99.9% final accuracy
  • Medical Transcription: $0.95/minute/5-day turnaround, 99.9% final accuracy. 15-day free trial

Customers may also choose to pay more for Express 2-Day or 1-Day delivery and an additional $0.15/minute fee for timestamping.

The customer testimonials in the slideshow on TranscriptionHub's homepage praise their professionalism, great customer service and their typists' impressive knowledge of specialized medical, academic and legal technical terms - after all, when your customers are professors, doctors and researchers, your transcriptionists need to have more than a basic vocabulary!

Though customer reviews for TranscriptionHub are difficult to find elsewhere on the internet, we believe that in this case, no news is good news. TranscriptionHub's satisfaction guarantee speaks for itself. In the case that human error does occur, TranscriptionHub promises to rework your transcript until you're satisfied or it reaches 99.9% accuracy. You can't beat that! If they are absolutely unable to rework the delivered transcript, they will provide a 50% refund.

TranscriptionHub is also devoted to their clients' security. Only employees bound to a nondisclosure agreement have access to your files, and you can request the destruction of your files at their completion.

Based on their A+ Better Business Bureau rating, glowing testimonials, and the lack of any negative feedback to be found, we are confident that TranscriptionHub offers a solid transcription service, particularly for clients coming from industries with specialized vocabulary.

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2.5 stars
Go Transcript

GO TRANSCRIPT

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Cost:

From $0.90/minute

Founded as a startup in Edinburgh in 2006, GoTranscript promises fast and professional transcription, and boasts a global team of human transcriptionists - no speech-to-text software found here. As is standard, GoTranscript employs a three-step process: upload your audio via link or file, pay online, and receive your transcription via email after the specified turnaround time.

At first glance, a visit to GoTranscript's website under the Services tab provides a relatively straightforward layout of the transcription services they offer:

  • Audio Transcription: 99%+ accuracy, from $.072/min, 6-hour turnaround
  • Video Transcription: 99%+ accuracy, from $.072/min, 6-hour turnaround
  • Foreign Subtitling: 99%+ accuracy, from $7.50/min, 1-3-day turnaround, 30+ languages supported
  • Closed Captions: 99%+ accuracy, $1.04/min, 6-hour turnaround

However, pricing is more complicated than that. In fact, upon closer examination, none of the services are actually quite as cheap as $0.72 per minute. After clicking on the Cost Estimate tab, you will have the option to specify the length of your recording, the format in which you want to receive your completed transcript, your desired turnaround time, how many speakers are in your audio file, and more. If you are using the Foreign Subtitling service, you will need to select a language. With every option set to its cheapest, the absolute lowest you will pay for basic transcription is $0.90 per minute. If you have a short deadline and difficult audio with multiple speakers, you are looking at a price tag of $3-$4 per minute.

But does the quality of the transcription justify the price? It can be difficult to find reviews for GoTranscript from customers, as most of the reviews out there are from the freelance transcriptionists working for them. GoTranscript itself only lists two one-star reviews on their site, from 2013 and 2015 respectively, while they have over 1,400 five-star reviews published, many of them from as recently as a few days before the time of this review.

Visit any other consumer review site, however, and you will find hundreds of dissatisfied one-star reviews, and several accusations that GoTranscript actively hides poor reviews from their site - and even pays customers to remove their negative reviews. The poor reviews that we could find complain of inaccuracies in the delivered transcriptions, missed deadlines, and poor customer service in response to these complaints; full refunds are reportedly difficult to come by.

That said, positive reviews claim GoTranscript does a good job with foreign language transcriptions, including French, Spanish, and Italian, and many reviews praise the accuracy and efficiency with which their GoTranscript order was delivered.

Overall, GoTranscript seems to be hit or miss, but, considering the questionable quality of their customer service in the event that your transcription doesn't meet your standards... why risk it? You'll have a much more reliable experience with one of the higher-rated transcription services in our evaluation.

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Continued from above

However, when searching for an online transcription service, it can be difficult to know which one to trust. After all, most transcription services employ thousands of transcriptionists, leaving a lot of room for differing levels of quality between projects. This can make it difficult to get a clear idea of the quality of the service you will receive when reading customer reviews online. That's why you want to find a transcription service committed to your satisfaction.

Before deciding which transcription service best meets your needs, take a few moments to consider the following points to ensure that you know what you're getting into:

  • Pricing. Do you know what you're getting for what you're paying? The right transcription service will be transparent about any charges added for poor audio quality, accented speech, timestamping, or multiple speakers.
  • Quality Control. Before your completed transcription file gets to your inbox, it should be reviewed by a quality control team to ensure that it matches the transcription service's standards and yours.
  • Customer Service. Should your transcription file not be up to par, your chosen transcription service should either partially refund you or rework your file until it meets the requirements you paid for.

TopConsumerReviews has reviewed and ranked the best transcription services available today. We hope these reviews help you find the right transcription service for your needs!

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