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      December 19, 2018

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Host Papa vs 1 & 1

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To help you find the Best Web Hosting, TopConsumerReviews.com provides you with an in-depth comparison of Host Papa and 1 & 1.

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If you’re a business owner, a writer, or a hobbyist, sooner or later you’re going to want a website. To have a website, you’ll need a web hosting service. There are hundreds of web hosting companies available to host your site, but which one do you choose? And, how do you know what to look for?

The first step in choosing a web host is figuring out how much you want to spend per month in hosting costs. While some web hosts are nearly free when you sign up, there is often some fine print involved. Many web hosting companies will lure you in with cheap pricing at the outset, but then will raise the monthly subscription cost when you renew at the end of a month or a year.

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2018

Web Hosting Reviews

4.5 stars
Host Papa

HOST PAPA Visit Site

HostPapa, a private Canadian hosting company operating in 14 countries and hosting over 500,000 websites, has been in business since 2002. They, like FatCow, use renewable energy sources to power their server farms. HostPapa offers shared, VPS, and reseller hosting.

Price plans follow the usual introductory pricing scheme that most companies in the web hosting industry follow. But HostPapa makes an exception in not graduating its rates according to the term of service the customer selects. Instead of reducing the monthly cost as the term increases, the monthly cost remains flat.

  • $3.95 per month renewable at 12-, 24-, and 36-month increments at $9.99 per month. This plan will get you 2 websites, 2 GB of disk space, 100 email accounts, and the starter edition of the web builder tool.
  • $3.95 per month renewable at 12-, 24-, and 36-month increments at $14.99 per month. This plan will get you unlimited websites, disk space, email accounts, and the starter edition of the web builder tool plus faster speed, a free training session, and over $200 per year in free extras.
  • $12.95 per month renewable at 12-, 24-, and 36-month increments at $24.99 per month. This plan will get you unlimited websites, disk space, email accounts, and web builder tool use, plus faster speed, free training, and over $400 per year in free extras.

HostPapa offers a mobile-responsive website builder tool priced independently of its hosting plans, but includes it to varying degrees in the plans. Pricing for the website builder is not subject to renewal rates and is:

  • $2.99 per month for 3 pages and 120 design templates
  • $9.99 per month for unlimited pages
  • $19.99 per month for unlimited pages, 230+ design templates, CSS editing, one-click social media publishing, and mobile tap-to-call, Google Maps, and office hours.
  • $39.99 per month for everything in the $19.99/month plan plus e-commerce

Customer support includes searching the knowledgebase, video tutorials, live chat, a dashboard, support ticket info, and a network status tool. Security upsells can become quite expensive (between $29.99 and $479.99 per year) depending on the level of care your site needs. And extra web hosting, email, and domain services are also available a la carte.

Automatic website backups are available, but for a fee of between $35.88 and $249.95 billed annually depending on how much space your site needs for being backed up. Their backup pricing is the most expensive reviewed compared to FatCow's price of only $16.95 per year.

Out of all the hosts we've reviewed, HostPapa seems to have the most positive comments by customers using the service regularly. They're not unlike all the other hosts in the fact that there are several customers who have not had such positive experiences.

Some have complained about being ignored in email ticketing while their sites remained down for over a week. Another user complained that phones go unanswered and tickets and chat are the only way to get through to support.

Further complaints involved malware, spam from the company and other entities who seem to have bought customer email addresses from HostPapa, no support at all on Fridays and weekends, and rude customer service representatives.

Reliability of HostPapa sites is very good, with an overall availability of sites 99.94% of the year. However, performance measured by page loading speed was about 40% slower than the industry as a whole.

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3 stars
1 & 1

1 & 1 Visit Site

1&1 is the web hosting company that has been around the longest (since 1988, before the Web, when it served other IT markets). They now mainly serve small businesses with 50 or fewer employees.

1&1's main features include:

  • all domain name purchase, registration, and transfer services
  • a website builder or an option for a custom website design created by a 1&1 expert or via pre-made template
  • Shared web hosting on Windows or Linux servers
  • Optimized, managed WordPress hosting
  • Managed cloud and dedicated server hosting for specialized projects
  • Email
  • eCommerce with an online store builder
  • Local marketing tools such as local listings, search engine marketing, search engine optimization, email marketing, and a tool for determining website readiness
  • Security tools, including SSL certificates, an SSL readiness checker, and Norton online shopping security tools

Between standard and WordPress hosting, there are six website hosting plans of varying complexity that are all priced in 3 basic tiers.

  • 12 months $0.99/month, then $7.99/month
  • 12 months $4.99/month, then $9.99/month
  • 12 months $8.99/month, then $14.99/month

None of these plans have setup fees, all are payable in advance, and there's a minimum contract term of 12 months. Each has a 12 month billing cycle and a 30 day money back guarantee. Also, each plan includes a free domain when you add it to your order at purchase, but free domains renew at the normal price after 12 months.

For reputation, 1&1 tends to be below average in the number of people who are likely to recommend it to others. This may be due mainly to their brand name not being as recognizable in popular culture, general word-of-mouth, and in mainstream advertising as are GoDaddy and other big name web hosting providers.

On review websites, there are numerous complaints of outdated server software, bad security practices, poor customer service, not being able to cancel service, bad domain registrar service, and people being charged for services they didn't order or use. However, on the consumer complaint sites reviewed, 1&1 is making an effort to reach out to people to resolve their issues.

1&1 claims to be the "safest of the safe" web hosting companies. They do offer SSL, DDoS protection, geo-redundant infrastructure, and secure data centers. However, the fact that they offer a separate security package (SiteLock) as a paid add-on demonstrates they are not fully committed to providing the best security for all customers at all times. A great hosting company will offer the best security for every site on its platform.

Security incidents reported by 1&1 customers include hackers using social engineering to trick 1&1 employees and even account owners into giving them access. Most of these types of incidents appear to be from 2011. In 2016, Symantec, the online security company, recognized 1&1 with its "Game Changer" award for global security leadership. So it is likely that 1&1 has improved its security practices since 2011. Still, complaints about bad security persist in online forums.

While all web hosts eventually experience some degree of down time, performance reviews (in terms of site availability) for 1&1 generally agree that the uptime is very close to 99.9%, as most web hosting services who want to stay in business generally will be. Performance as measured by page loading speed, according to one review, has been steadily improving over GoDaddy performance as measured through a period of 3 years.

For customer service options, 1&1 offers only email and phone support, not online chat support. However, you do have access to 24/7 phone and email support for both technical issues and billing problems.

One customer service review noted it took about 2 minutes to talk to a representative on the phone and 1 hour from when the account owner emailed 1&1 customer service until receiving a response. For both the phone and the email transaction, the first response was courteous and useful one. Everyone's experiences will vary based on the complexity of each individual customer service issue.

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Continued from above

Some web hosting companies will offer you a lower overall cost if you choose to pay up front for multiple years. While some web hosts will seem really expensive compared to other, that's because they're usually offering more value for your dollar in more advanced or innovative features their cheaper competitors aren't covering. Whether you choose a more expensive host will depend on whether those features improve convenience or lead to a better return on investment (ROI).

That leads us to the next decision to make: features. You'll want to decide which features you genuinely need versus which ones you don't really need at all. Aside from the core service of hosting the actual website will be offerings such as web design, do-it-yourself site theme implementation, domain registration, email, eCommerce tools and setup, online advertising to promote your website, website development tools, and search engine optimization (SEO) help. Some of these will be important to you and others will not be necessary.

Security and performance are considerations that often get overlooked in the drive to find the cheapest web hosting available. Cheaper cost to you means the web host is cutting corners somewhere in how they host your site. Often that means "shared hosting", which means your site is put on the same web server as hundreds of others. There are security and site speed implications to this that often are not in your best interests.

Reputation can also be a key factor - web hosts with bad reputations or "fly by night" business practices can hurt your business or position in search results.

Finally, you want to know how reliable and supportive each web host is from the perspective of its customers. How many people are complaining about hacked sites, slow page load times, poor support, and price hikes over time? There will be many, many complaints across all web hosting options, so you'll want to narrow the list of things that are important to you and focus primarily on those as you evaluate options.

Once you have an idea of which web host you want to subscribe to, shopping online will make it easier than ever to find it. To summarize, as you decide which web host should get your business, keep in mind these criteria:

  • Features. Which features does the web host offer and do you need all the features or just some of them?
  • Cost. How are the hosting costs structured? Will there be monthly subscription cost hikes after a certain period of time?
  • Reputation. What are people saying about the web host online? Is the web host going to shut down or change names soon, and are they engaging in shady practices that can hurt your brand?
  • Security. How many security incidents has the web hosting company experienced? Are there widespread complaints of site outages? If so, how quickly and to what extent were those issues addressed?
  • Performance. Are websites generally faster or slower on one web hosting service compared to its competitors? Does the web host offer plans that handle increasing numbers of visitors or sudden traffic spikes with more ease?
  • Customer Service. If you experience problems with your website, what are the contact options for getting support, and how responsive are they? Are support representatives courteous and helpful, or are they rude and condescending? How long does it take to fix problems?

TopConsumerReviews.com has reviewed and ranked the best web hosting companies available today. We hope these reviews will help you find the right web host to make your website appealing, secure, and affordable!

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