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Host Papa vs Host Gator

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To help you find the Best Web Hosting, TopConsumerReviews.com provides you with an in-depth comparison of Host Papa and Host Gator.

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If you’re a business owner, a writer, or a hobbyist, sooner or later you’re going to want a website. To have a website, you’ll need a web hosting service. There are hundreds of web hosting companies available to host your site, but which one do you choose? And, how do you know what to look for?

The first step in choosing a web host is figuring out how much you want to spend per month in hosting costs. While some web hosts are nearly free when you sign up, there is often some fine print involved. Many web hosting companies will lure you in with cheap pricing at the outset, but then will raise the monthly subscription cost when you renew at the end of a month or a year.

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2018

Web Hosting Reviews

4.5 stars
Host Papa

HOST PAPA Visit Site

HostPapa, a private Canadian hosting company operating in 14 countries and hosting over 500,000 websites, has been in business since 2002. They, like FatCow, use renewable energy sources to power their server farms. HostPapa offers shared, VPS, and reseller hosting.

Price plans follow the usual introductory pricing scheme that most companies in the web hosting industry follow. But HostPapa makes an exception in not graduating its rates according to the term of service the customer selects. Instead of reducing the monthly cost as the term increases, the monthly cost remains flat.

  • $3.95 per month renewable at 12-, 24-, and 36-month increments at $9.99 per month. This plan will get you 2 websites, 2 GB of disk space, 100 email accounts, and the starter edition of the web builder tool.
  • $3.95 per month renewable at 12-, 24-, and 36-month increments at $14.99 per month. This plan will get you unlimited websites, disk space, email accounts, and the starter edition of the web builder tool plus faster speed, a free training session, and over $200 per year in free extras.
  • $12.95 per month renewable at 12-, 24-, and 36-month increments at $24.99 per month. This plan will get you unlimited websites, disk space, email accounts, and web builder tool use, plus faster speed, free training, and over $400 per year in free extras.

HostPapa offers a mobile-responsive website builder tool priced independently of its hosting plans, but includes it to varying degrees in the plans. Pricing for the website builder is not subject to renewal rates and is:

  • $2.99 per month for 3 pages and 120 design templates
  • $9.99 per month for unlimited pages
  • $19.99 per month for unlimited pages, 230+ design templates, CSS editing, one-click social media publishing, and mobile tap-to-call, Google Maps, and office hours.
  • $39.99 per month for everything in the $19.99/month plan plus e-commerce

Customer support includes searching the knowledgebase, video tutorials, live chat, a dashboard, support ticket info, and a network status tool. Security upsells can become quite expensive (between $29.99 and $479.99 per year) depending on the level of care your site needs. And extra web hosting, email, and domain services are also available a la carte.

Automatic website backups are available, but for a fee of between $35.88 and $249.95 billed annually depending on how much space your site needs for being backed up. Their backup pricing is the most expensive reviewed compared to FatCow's price of only $16.95 per year.

Out of all the hosts we've reviewed, HostPapa seems to have the most positive comments by customers using the service regularly. They're not unlike all the other hosts in the fact that there are several customers who have not had such positive experiences.

Some have complained about being ignored in email ticketing while their sites remained down for over a week. Another user complained that phones go unanswered and tickets and chat are the only way to get through to support.

Further complaints involved malware, spam from the company and other entities who seem to have bought customer email addresses from HostPapa, no support at all on Fridays and weekends, and rude customer service representatives.

Reliability of HostPapa sites is very good, with an overall availability of sites 99.94% of the year. However, performance measured by page loading speed was about 40% slower than the industry as a whole.

Visit Site

3.5 stars
Host Gator

HOST GATOR Visit Site

HostGator was founded in 1997 and is now a hosting brand of Endurance International Group (EIG). The company has a large market presence, bringing in about $800 million a year in revenue. They offer full-service hosting for small and large businesses with competitive pricing.

Hostgator's offerings include:

  • domains
  • web hosting
  • WordPress hosting
  • cloud hosting
  • virtual Private Servers (VPS)
  • dedicated hosting
  • reselling of hosting

The standard, shared, static web hosting packages are priced in three tiers with introductory rates leading to higher renewal rates at the end of 12, 24, or 36 months depending on the term chosen at signup. The renewal rates are not immediately apparent on the HostGator website, so the numbers given below are estimates based on their stated discount on each plan:

  • $3.95 per month with a 36-month renewal rate of about $6.95 per month. This includes a single domain.
  • $5.95 per month with a 36-month renewal rate of about $9.95 per month. This includes unlimited domains.
  • $5.95 per month with a 36-month renewal rate of about $14.95 per month. This includes private SSL and a dedicated IP address.

WordPress hosting is similarly cryptic with regards to renewal rates:

  • $5.95 per month with a 36-month renewal rate of about $9.95 per month. This includes 1 site, 25,000 visits per month, 1 GB of backups, and 50 GB of storage.
  • $7.95 per month with a 36-month renewal rate of about $15.95 per month. This includes 2 sites, 200,000 visits per month, 2 GB of backups, and 150 GB of storage.
  • $9.95 per month with a 36-month renewal rate of about $22.95 per month. This includes 3 sites, 300,000 visits per month, 3 GB of backups, and unlimited storage.

HostGator finds praise in its hosting package pricing being among the lowest available among new users looking for shared hosting. There is also a 45-day money-back guarantee if you're not satisfied with the service. This is a bit more than most other hosting companies which only offer a 30-day guarantee. And, if you need your site migrated over from another host, HostGator will do that for free. Plus, if you buy a premium plan, they'll do malware scans and fixes and give you a free SSL certificate, which is important for secure eCommerce and good SEO.

People like the familiar cPanel interface. However, some find that HostGator lacks CPU (processing) power and memory, causing CMS platforms like WordPress to install incorrectly. The VPS offering has also been reviewed as being lackluster when compared to shared hosting. However, most shared hosting customers aren't going to be as concerned about VPS offerings until their sites become popular enough to need VPS.

Other problems HostGators have reported include long hold times on phone and chat as well as long resolution times for email-based support tickets. One reviewer wrote about how his web development client's sites were frequently hacked and taken down by HostGator, which replaced the site with a "suspended" message. Upon calling support to resolve the issue, the support reps consistently told them they had to purchase other services to secure the sites. He canceled HostGator and moved the site to another hosting company, but was unable to obtain any refunds for the HostGator plan.

Backups at HostGator come in two types: "instant" backups, which the user initiates through the cPanel on an as-needed, manual basis, and truly automatic backups, which cost $15.95 per year.

HostGator's performance is on the slower side, being just under 1 second to render a page for one user on shared hosting. Their Cloud hosting service, being about twice as fast as their shared server offerings, is a much better option for all website performance concerns.

Uptime at HostGator could be much better. It registered at about 99.85% in one test, which is far below the industry average of 99.90% and the industry ideal of 99.95% or more.

Visit Site

Continued from above

Some web hosting companies will offer you a lower overall cost if you choose to pay up front for multiple years. While some web hosts will seem really expensive compared to other, that's because they're usually offering more value for your dollar in more advanced or innovative features their cheaper competitors aren't covering. Whether you choose a more expensive host will depend on whether those features improve convenience or lead to a better return on investment (ROI).

That leads us to the next decision to make: features. You'll want to decide which features you genuinely need versus which ones you don't really need at all. Aside from the core service of hosting the actual website will be offerings such as web design, do-it-yourself site theme implementation, domain registration, email, eCommerce tools and setup, online advertising to promote your website, website development tools, and search engine optimization (SEO) help. Some of these will be important to you and others will not be necessary.

Security and performance are considerations that often get overlooked in the drive to find the cheapest web hosting available. Cheaper cost to you means the web host is cutting corners somewhere in how they host your site. Often that means "shared hosting", which means your site is put on the same web server as hundreds of others. There are security and site speed implications to this that often are not in your best interests.

Reputation can also be a key factor - web hosts with bad reputations or "fly by night" business practices can hurt your business or position in search results.

Finally, you want to know how reliable and supportive each web host is from the perspective of its customers. How many people are complaining about hacked sites, slow page load times, poor support, and price hikes over time? There will be many, many complaints across all web hosting options, so you'll want to narrow the list of things that are important to you and focus primarily on those as you evaluate options.

Once you have an idea of which web host you want to subscribe to, shopping online will make it easier than ever to find it. To summarize, as you decide which web host should get your business, keep in mind these criteria:

  • Features. Which features does the web host offer and do you need all the features or just some of them?
  • Cost. How are the hosting costs structured? Will there be monthly subscription cost hikes after a certain period of time?
  • Reputation. What are people saying about the web host online? Is the web host going to shut down or change names soon, and are they engaging in shady practices that can hurt your brand?
  • Security. How many security incidents has the web hosting company experienced? Are there widespread complaints of site outages? If so, how quickly and to what extent were those issues addressed?
  • Performance. Are websites generally faster or slower on one web hosting service compared to its competitors? Does the web host offer plans that handle increasing numbers of visitors or sudden traffic spikes with more ease?
  • Customer Service. If you experience problems with your website, what are the contact options for getting support, and how responsive are they? Are support representatives courteous and helpful, or are they rude and condescending? How long does it take to fix problems?

TopConsumerReviews.com has reviewed and ranked the best web hosting companies available today. We hope these reviews will help you find the right web host to make your website appealing, secure, and affordable!

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