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Eric Dress vs Light In The Box

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ERIC DRESS

Based in Hong Kong, Eric Dress sells wedding gowns in a variety of styles and price points. Shoppers can use the left-hand navigation to sort dresses by price range, silhouette, hemline, back details, season, embellishments, sleeve length, train, body shape, material, waist, and even by wedding venue.

According to the returns page, Eric Dress's policy allows customers to return or exchange unworn, clean dresses with tags intact within 30 days from the delivered date. Customers must contact the Eric Dress customer service department first, or the return shipment may be refused. Unfortunately, numerous reviews show that customers have difficulty getting in touch with the customer service department, as phone calls and emails both go unanswered.

Many of these returns are likely due to the dresses not arriving as pictured in the photos - often with differences in style, cut, sizing, or materials when compared with the original images featured on the site. While the site claims to use professional photography to capture the images of the dresses, some of the photographs were taken from personal wedding blogs (and the watermark was removed, as evidenced by the pixelation in the photos on Eric Dress).

Shipping costs depend on the item, and presumably by weight, but Eric Dress's estimates left us puzzled. On a heavily beaded gown with a long train, we were told that the weight was just under five pounds, and that shipping would be from $16.90 - $27.49. Several customers claimed that their shipping costs were almost double the price of the dress, and any returns place the cost of shipping on the buyer.

While we like both the variety of the dresses and the reasonable prices offered by Eric Dress, we cannot confidently recommend them to brides who are looking for a reputable online retailer for their wedding dress.

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LIGHT IN THE BOX

Light in the Box is a Chinese Wholesale company with over 95,000 products that include wedding dresses, cell phones, health and beauty products, outdoor sports, and much more. The categories of wedding dresses are listed on the left side, offering many different options to select from. The website is organized well and has a clean look.

Each wedding dress ordered is either custom made or tailored to the customer's measurements. This causes the wedding dress to be shipped at a minimum of 16 working days from when the order is placed. The shipping costs vary based upon each item, they are calculated at checkout.

The website looks nice, but with a little more research about customer's experiences purchasing wedding dresses from Light in the Box, we have grave concerns about their quality of wedding dresses and customer service. There are more complaints listed about this company then any other company we reviewed. Many of the complaints have to do with the extremely poor quality of wedding dress received, stating that the wedding dress pictured on the website does not reflect the quality of wedding dress received.

The website states that the pictures shown with the model and the wedding dress are taken in their studios, but we found the same exact pictures listed on many other company's websites. These pictures in fact come directly from the wedding dress designers themselves, showing the falsehood in Light in the Box's claims. Other complaints involve trying to contact customer service and not being able to get a hold of a real person. We repeatedly called the phone number listed and could not get a live person on the phone either.

The return policy makes the customer believe that it should be an easy process to return a wedding dress. However, we found many complaints that once a customer was able to get ahold of the company, they often received the run around and were told the wedding dress could not be returned.

There is too much negative feedback on this company for us to recommend it. With several better wedding dress options available, we suggest you shop elsewhere.

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Wedding Dresses

To help you find the Best Wedding Dresses, TopConsumerReviews.com provides you with an in-depth comparison of Eric Dress and Light In The Box.

A wedding is one of the most special and memorable times of a woman's life. When getting ready for such an important day, every bride wants to feel attractive and confident. That all starts with a beautiful, well-fitting wedding dress.

Finding the right wedding dress, however, can be a time-consuming and frustrating experience. Driving from store to store, trying on different wedding dresses, and agonizing over limited selections can quickly turn the event into a nightmare.

Shopping for a wedding dress online can alleviate all of these frustrations. With the click of a mouse, you can browse through hundreds of wedding dresses from a variety of top wedding dress designers. You can find wedding dresses in all different sizes and colors, and often at a much lower cost than anything you can find in a local store.

However, not all wedding dress stores are the same. You should consider a few important factors when starting your wedding dress shopping effort:

  • Selection. How large is the wedding dress selection? A large number of wedding dress designs will increase your chances of finding the perfect wedding dress to suit your body type, budget and preferences.
  • Cost. How does the price of the wedding dress compare with other stores? Are you getting a great price, or are you paying a premium? Does the store only cater to high end wedding dresses, or do they offer a selection that anyone can afford?
  • Return Policy. In the event you're not happy with your wedding dress once it arrives, are you able to return it for a full refund?

TopConsumerReviews.com has reviewed and ranked the best wedding dress stores available today. We hope this information helps you find that perfect wedding dress for your beautiful wedding!



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