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House of Brides is an online wedding store that has multiple retail locations in the Chicago area. Unlike some of the lower-rated companies in our review that feature knock-off designer wedding dresses, House of Brides sells the actual designer wedding dresses at discounted prices.
Interestingly, online prices for House of Brides are much cheaper than their retail locations. This is important, because they don't honor the Internet prices in the stores. We found some poor reviews of the customer service in House of Brides stores, as well as complaints with delays in receiving wedding dresses when the stores had to order them directly. The owner of House of Brides was also in the news recently for pleading guilty to fraudulent sales tax returns. It seems that ordering online is a better option than buying in the store.
The website is an average looking website. The search for your wedding dress can be narrowed down by many categories including designer, price, neckline, waistline, fabric, sleeve length and much more. They do not offer alterations through their website and suggest that you try on the wedding dress at a bridal store before ordering to make sure the wedding dress is what you want. Of course, once you receive the wedding dress you can find someone locally who can make small changes for you.
Free shipping is offered on all wedding dress purchases. Unfortunately, House of Brides does not accept any returns whatsoever. Once the purchase is complete, the order cannot be cancelled or returned. That is a large risk, especially since some people may not be able to see the wedding dress in person.
Despite the good selection and fair pricing, House of Brides drops in our ratings due to some website functionality issues and the lack of any return policy.
Based in Hong Kong, Eric Dress sells wedding gowns in a variety of styles and price points. Shoppers can use the left-hand navigation to sort dresses by price range, silhouette, hemline, back details, season, embellishments, sleeve length, train, body shape, material, waist, and even by wedding venue.
According to the returns page, Eric Dress's policy allows customers to return or exchange unworn, clean dresses with tags intact within 30 days from the delivered date. Customers must contact the Eric Dress customer service department first, or the return shipment may be refused. Unfortunately, numerous reviews show that customers have difficulty getting in touch with the customer service department, as phone calls and emails both go unanswered.
Many of these returns are likely due to the dresses not arriving as pictured in the photos - often with differences in style, cut, sizing, or materials when compared with the original images featured on the site. While the site claims to use professional photography to capture the images of the dresses, some of the photographs were taken from personal wedding blogs (and the watermark was removed, as evidenced by the pixelation in the photos on Eric Dress).
Shipping costs depend on the item, and presumably by weight, but Eric Dress's estimates left us puzzled. On a heavily beaded gown with a long train, we were told that the weight was just under five pounds, and that shipping would be from $16.90 - $27.49. Several customers claimed that their shipping costs were almost double the price of the dress, and any returns place the cost of shipping on the buyer.
While we like both the variety of the dresses and the reasonable prices offered by Eric Dress, we cannot confidently recommend them to brides who are looking for a reputable online retailer for their wedding dress.
Best Wedding Dresses
To help you find the Best Wedding Dresses, TopConsumerReviews.com provides you with an in-depth comparison of House of Brides and Eric Dress.
A wedding is one of the most special and memorable times of a woman's life. When getting ready for such an important day, every bride wants to feel attractive and confident. That all starts with a beautiful, well-fitting wedding dress.
Finding the right wedding dress, however, can be a time-consuming and frustrating experience. Driving from store to store, trying on different wedding dresses, and agonizing over limited selections can quickly turn the event into a nightmare.
Shopping for a wedding dress online can alleviate all of these frustrations. With the click of a mouse, you can browse through hundreds of wedding dresses from a variety of top wedding dress designers. You can find wedding dresses in all different sizes and colors, and often at a much lower cost than anything you can find in a local store.
However, not all wedding dress stores are the same. You should consider a few important factors when starting your wedding dress shopping effort:
TopConsumerReviews.com has reviewed and ranked the best wedding dress stores available today. We hope this information helps you find that perfect wedding dress for your beautiful wedding!
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