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Top Wedding offers a wide selection of wedding gowns, with more than 1,700 dresses in a variety of designs currently featured on their website. The site is easy to use, with left-hand navigation that allows brides to narrow down their options by price, silhouette, fabric, body shape, and several other categories. Customers can also sort by designer, but even their most popular one, Amaranta, didn't show up on any other retailers' sites; there are no dresses from more recognized names like Vera Wang or Oleg Cassini.
Top Wedding's customer reviews are a mixed bag. Some shoppers are very pleased with their purchase, stating that the dress exactly matched their expectations, was shipped on time, and that customer service handled any issues promptly. On the other hand, there are more than a few customers who had serious problems with getting orders delivered, with finding that the gown delivered was of much lower quality than what was pictured on the site, or that no help was offered by customer service until they posted a negative review online. Coupled with a discouraging F rating by the Better Business Bureau, these negative experiences make it difficult to know if a bride will receive the dress she wants in a timely fashion and if it will match what she saw on Top Wedding's website.
In fact, we suspect that Top Wedding is similar to other Chinese-based wedding retailers in our review that post images of dresses from high-end designers and then create copies to sell to their own customers. We found several dresses in the Morilee line by Madeline Gardner, for example, that are represented on Top Wedding's site with no mention of the designer, the line, or with any indication that the gowns sold are actually authentic.
Top Wedding's return policy is equally murky. On the return policy page, it says that there are no returns or exchanges on Dresses, unless the product received is incorrect (such as the wrong color, size, and so on). When reading through Top Wedding's detailed return instructions, it becomes clear that only returns that meet very strict criteria will actually be approved by their customer service department.
Although some customers have been very happy with their purchase from Top Wedding, their lack of accreditation and F rating with the BBB, along with seemingly sketchy practices (such as selling designer dresses with no credit given to those designers) leave us with a number of serious questions about the site's credibility. We strongly suggest that brides start their shopping with one of the more reputable retailers in our review.
Based in Hong Kong, Eric Dress sells wedding gowns in a variety of styles and price points. Shoppers can use the left-hand navigation to sort dresses by price range, silhouette, hemline, back details, season, embellishments, sleeve length, train, body shape, material, waist, and even by wedding venue.
According to the returns page, Eric Dress's policy allows customers to return or exchange unworn, clean dresses with tags intact within 30 days from the delivered date. Customers must contact the Eric Dress customer service department first, or the return shipment may be refused. Unfortunately, numerous reviews show that customers have difficulty getting in touch with the customer service department, as phone calls and emails both go unanswered.
Many of these returns are likely due to the dresses not arriving as pictured in the photos - often with differences in style, cut, sizing, or materials when compared with the original images featured on the site. While the site claims to use professional photography to capture the images of the dresses, some of the photographs were taken from personal wedding blogs (and the watermark was removed, as evidenced by the pixelation in the photos on Eric Dress).
Shipping costs depend on the item, and presumably by weight, but Eric Dress's estimates left us puzzled. On a heavily beaded gown with a long train, we were told that the weight was just under five pounds, and that shipping would be from $16.90 - $27.49. Several customers claimed that their shipping costs were almost double the price of the dress, and any returns place the cost of shipping on the buyer.
While we like both the variety of the dresses and the reasonable prices offered by Eric Dress, we cannot confidently recommend them to brides who are looking for a reputable online retailer for their wedding dress.
Best Wedding Dresses
To help you find the Best Wedding Dresses, TopConsumerReviews.com provides you with an in-depth comparison of Top Wedding and Eric Dress.
A wedding is one of the most special and memorable times of a woman's life. When getting ready for such an important day, every bride wants to feel attractive and confident. That all starts with a beautiful, well-fitting wedding dress.
Finding the right wedding dress, however, can be a time-consuming and frustrating experience. Driving from store to store, trying on different wedding dresses, and agonizing over limited selections can quickly turn the event into a nightmare.
Shopping for a wedding dress online can alleviate all of these frustrations. With the click of a mouse, you can browse through hundreds of wedding dresses from a variety of top wedding dress designers. You can find wedding dresses in all different sizes and colors, and often at a much lower cost than anything you can find in a local store.
However, not all wedding dress stores are the same. You should consider a few important factors when starting your wedding dress shopping effort:
TopConsumerReviews.com has reviewed and ranked the best wedding dress stores available today. We hope this information helps you find that perfect wedding dress for your beautiful wedding!
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