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Top Wedding vs Light In The Box
A wedding is one of the most special and memorable times of a woman's life. When getting ready for such an important day, every bride wants to feel attractive and confident. That all starts with a beautiful, well-fitting wedding dress.
Finding the right wedding dress, however, can be a time-consuming and frustrating experience. Driving from store to store, trying on different wedding dresses, and agonizing over limited selections can quickly turn the event into a nightmare.
Top Wedding offers a wide selection of wedding gowns, with more than 1,700 dresses in a variety of designs currently featured on their website. The site is easy to use, with left-hand navigation that allows brides to narrow down their options by price, silhouette, fabric, body shape, and several other categories. Customers can also sort by designer, but even their most popular one, Amaranta, didn't show up on any other retailers' sites; there are no dresses from more recognized names like Vera Wang or Oleg Cassini.
Top Wedding's customer reviews are a mixed bag. Some shoppers are very pleased with their purchase, stating that the dress exactly matched their expectations, was shipped on time, and that customer service handled any issues promptly. On the other hand, there are more than a few customers who had serious problems with getting orders delivered, with finding that the gown delivered was of much lower quality than what was pictured on the site, or that no help was offered by customer service until they posted a negative review online. Coupled with a discouraging F rating by the Better Business Bureau, these negative experiences make it difficult to know if a bride will receive the dress she wants in a timely fashion and if it will match what she saw on Top Wedding's website.
In fact, we suspect that Top Wedding is similar to other Chinese-based wedding retailers in our review that post images of dresses from high-end designers and then create copies to sell to their own customers. We found several dresses in the Morilee line by Madeline Gardner, for example, that are represented on Top Wedding's site with no mention of the designer, the line, or with any indication that the gowns sold are actually authentic.
Top Wedding's return policy is equally murky. On the return policy page, it says that there are no returns or exchanges on Dresses, unless the product received is incorrect (such as the wrong color, size, and so on). When reading through Top Wedding's detailed return instructions, it becomes clear that only returns that meet very strict criteria will actually be approved by their customer service department.
Although some customers have been very happy with their purchase from Top Wedding, their lack of accreditation and F rating with the BBB, along with seemingly sketchy practices (such as selling designer dresses with no credit given to those designers) leave us with a number of serious questions about the site's credibility. We strongly suggest that brides start their shopping with one of the more reputable retailers in our review.
Light in the Box is a Chinese Wholesale company with over 95,000 products that include wedding dresses, cell phones, health and beauty products, outdoor sports, and much more. The categories of wedding dresses are listed on the left side, offering many different options to select from. The website is organized well and has a clean look.
Each wedding dress ordered is either custom made or tailored to the customer's measurements. This causes the wedding dress to be shipped at a minimum of 16 working days from when the order is placed. The shipping costs vary based upon each item, they are calculated at checkout.
The website looks nice, but with a little more research about customer's experiences purchasing wedding dresses from Light in the Box, we have grave concerns about their quality of wedding dresses and customer service. There are more complaints listed about this company then any other company we reviewed. Many of the complaints have to do with the extremely poor quality of wedding dress received, stating that the wedding dress pictured on the website does not reflect the quality of wedding dress received.
The website states that the pictures shown with the model and the wedding dress are taken in their studios, but we found the same exact pictures listed on many other company's websites. These pictures in fact come directly from the wedding dress designers themselves, showing the falsehood in Light in the Box's claims. Other complaints involve trying to contact customer service and not being able to get a hold of a real person. We repeatedly called the phone number listed and could not get a live person on the phone either.
The return policy makes the customer believe that it should be an easy process to return a wedding dress. However, we found many complaints that once a customer was able to get ahold of the company, they often received the run around and were told the wedding dress could not be returned.
There is too much negative feedback on this company for us to recommend it. With several better wedding dress options available, we suggest you shop elsewhere.
Shopping for a wedding dress online can alleviate all of these frustrations. With the click of a mouse, you can browse through hundreds of wedding dresses from a variety of top wedding dress designers. You can find wedding dresses in all different sizes and colors, and often at a much lower cost than anything you can find in a local store.
However, not all wedding dress stores are the same. You should consider a few important factors when starting your wedding dress shopping effort:
TopConsumerReviews.com has reviewed and ranked the best wedding dress stores available today. We hope this information helps you find that perfect wedding dress for your beautiful wedding!
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