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De Novo Hair is a Baltimore based company that sells essentially three styles of custom, full lace, Indian Remy hair wigs. Each wig may be customized in color, length and size. De Novo Hair also sells a small selection of lace frontals and hair pieces. The shopping experience is a bit of a challenge with this website. Awkward navigation and selection keys left us confused, at times.
To shop the wig selection at De Novo Hair, the customer clicks on "In Stock Products" and finds a selection of precision cut, straight/uncut, and curly or wavy wigs . This is where the confusion starts. If you click on Precision cuts you're directed to three pictures listing again precision cut, uncut and wavy wigs. At this point, it appears their entire selection of wigs is limited to only 3 customizable options. However, after our third visit to the website we were surprised to find that if we clicked on "Styles Gallery" we would encounter over 150 different styles to choose from. De Novo also offers a nice option that allows customers to upload their own look to have stylists recreate.
It appears that many wigs at De Novo Hair are considered a custom purchase and shoppers can anticipate a 7-9 week time frame to complete. If an item is considered non-custom the shopper has 7 days to return. Custom orders may be exchanged for store credit which is great if the color and look don't work out. However, that does not include Unique Customer Color wigs which may not be returned or exchanged. The return and exchange rules are rather extensive and should be viewed prior to making a purchase.
De Novo Hair asks that 50% of the balance be paid at the time of order which is a non-refundable deposit. Shipping was a little pricey starting at $16 for ground and going up dramatically from there.
Overall, we think De Novo Hair provides high quality, beautiful wigs. We hope that in the future their online shopping experience dramatically changes for the better. When paying such a large sum of money, people want to feel confident in the effort and this website was just too confusing at times.
Lace Wigs Buy is part of the IZIGET family of companies, which was the OEM factory of Raquel Welch and Revlon for 10 years. Their website is incredibly easy to use: customers can sort across a variety of characteristics, including cap construction, length, style, color, and price. There's also an entire section that can be browsed by celebrity, from Kim Kardashian and Eva Longoria to Beyonce and Rihanna, with wigs listed to match those hairstyles. It's worth noting, though, that the actual wigs for those styles are not shown on that page, only photos of the celebs themselves. Customers can also create a custom wig, which can take up to 35 days to manufacture and ship.
This retailer has frequent sales and discounts, featured prominently at the top of the page, and shipping is free on orders over $100. Exchanges are also made for free, but the customer will have to pay return shipping on any exchanges after the first. Similarly, customers making returns will also pay return shipping costs to China of as much as $80, as well as a 30% restocking fee on unused products.
Unfortunately, many customers are deeply unsatisfied with Lace Wigs Buy's products. Their reviews indicate that there are serious issues with the quality of the wigs, often looking cheap or more like a costume than real hair, and not looking anything like what was depicted on the site. There are numerous complaints about the way customer service handles issues, such as offering a 10% discount on a future purchase to a shopper whose product was defective rather than providing a new wig. It would take a significant change in product quality and customer service to improve Lace Wigs Buy's current rating.
To help you find the Best Wigs, TopConsumerReviews.com provides you with an in-depth comparison of De Novo Hair and Lace Wigs Buy.
Wigs are becoming more and more popular each year for people of all ages and ethnicity. Not only are wigs super convenient in today's hectic times, but the latest wigs are so realistic that changing a hair style only takes a few moments.
Today, a few local wig boutiques exist, but they can be very expensive and usually offer only a limited selection. Many wig owners are finding that the largest selection of wigs and best pricing can be found when shopping for wigs online. But which wig companies provide the best shopping experience, and top quality, affordable wigs?
Not all wig retailers are the same. Before shopping for a new wig, you should consider the following factors:
TopConsumerReviews.com has reviewed and ranked the best wig stores available today. We hope these reviews help you find your next wig that helps you look great!
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