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      August 20, 2019

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American Blinds vs Blinds Chalet

Best Window Blinds Stores

To help you find the Best Window Blinds, TopConsumerReviews.com provides you with an in-depth comparison of American Blinds and Blinds Chalet.

To see ALL of our reviews for the Best Window Blinds, please Click Here

Who has the best Window Blinds? Whether you're decorating a brand-new home or changing the look of an existing one, window coverings are an easy way to add beauty and flair along with function. From traditional vertical blinds to roller shades and much more, your options are almost limitless, especially when you add in the dimensions of material, color, and brand.

Gone are the days of needing to hike from one store to another with the measurements of your windows, gathering price quotes and hoping to find exactly what you want. Most of today's top brands and retailers sell their window blinds online. These sites typically have helpful tools to ensure the right fit, and to help you choose the right window treatment for the room where you'll install the blinds.

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Best Reviews

2019

Window Blinds Reviews

3 stars
American Blinds

AMERICAN BLINDS Visit Site

American Blinds has come a long way since our last review. With a much more user-friendly website, improved customer satisfaction policies, and a call center with dozens of window decorating experts on standby, this Texas-based retailer is definitely interested in earning your business.

Looking at our base comparison window treatment - Levolor Visions 2" Faux Wood Blind - American Blinds' pricing was right in the middle, at $39.64. This price reflects a promotional discount of 35%, but customers report that AB tends to have rolling promotions year-round, so just make sure you look for the coupon code and enter it at checkout to get the lowest possible price.

Shopping the site by brand, window treatment, or feature is a breeze: just use the headings at the top of the page. You can also get design inspiration by using the Lookbook link; you'll see ideas for specific rooms in your house, decorating styles like Modern or Traditional, or even by window treatment type.

When you find the blinds you want, the product page will give you a wealth of details, from specifications and mounting requirements to estimated installment times and any child safety features you may want to know. You'll also find quick links to instructions for measuring and installation, as well as the specific care and warranty information for that product. You'll probably also see reviews about that specific window treatment - often with photos from customers, showing how it looks once it's been installed in an actual home.

Another improvement is the satisfaction guarantee: originally limited to 14 days, their policy now covers the first 30 days after delivery. You can return your product and get a suitable replacement at no extra charge; if American Blinds determines that a replacement won't solve the problem, they'll refund your money. Be aware that if you ask for a refund because of color issues, you must have received a swatch prior to your order in order to be eligible for the guarantee. Those swatches now ship for free, and they come with a discount offer of 30% on an order of $299+.

You can also take advantage of their "Love It for Less Guarantee": if you place an order and find the same product at a lower price on a competitor site within 14 days, American Blinds will refund the difference.

Shipping is free for products that are smaller than 96", and $30 for each oversized product. Unfortunately, if you live in Alaska or Hawaii, American Blinds won't ship to you at all.

American Blinds had an "A+" rating with the Better Business Bureau, with only a handful of registered complaints. Elsewhere, however, we found customers who said that American Blinds didn't deliver on their new-and-improved customer satisfaction policies. Some of those complaints described situations where the customers hadn't followed the policy of needing to order swatches to be eligible for a refund, which is not American Blinds' fault. Others said that their blinds were packaged poorly or delivered much later than promised.

On the other hand, we also found compliments praising the quality of the window treatments, the responsiveness of the customer service department, and lower than average prices. Several of the positive customer comments came from people who have bought from American Blinds multiple times over the years.

Because of their improvements to their online store and their customer satisfaction policies, American Blinds moves up in the rankings among retailers of blinds and other window treatments. They still have some room for improvement when it comes to delivering on their promises, but we expect to see more good things from this store in the future.

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1.5 stars
Blinds Chalet

BLINDS CHALET Visit Site

Blinds Chalet is based in Arizona and is an accredited, "A" rated company with the BBB, serving customers for more than 15 years. They sell a wide variety of window treatments, such as Valances, Shutters, Shades, and Blinds, including options specifically for kids' rooms and products made in the USA.

The shopping experience using the Blinds Chalet website isn't the smoothest we've seen. As we tried to comparison shop for the Levolor Visions Faux Wood style we used across the stores in our review, we were taken to a results list of comparable products. Unfortunately, when we tried to click on those products - either using the Details button or the links to the blinds themselves - we were told that no results were found.

In order to find what we were looking for, we had to start from the beginning: clicking on the Blinds heading at the top of the page, then going to the available inventory specifically for Faux Wood. From there, Blinds Chalet breaks down the options in terms of Good, Better, and Best: the higher the category, the more likely you'll get upgrades like customizable lift and tilt control locations, or stain colors that more closely imitate real wood grain. Blinds Chalet did not carry the Levolor version of blinds that we were looking for, but their comparable selections were priced roughly the same.

Shipping is free on all orders within the lower 48 United States, even on blinds with larger dimensions.

You can get free samples on a wide variety of window treatments, from traditional aluminum or wood blinds to shutters and RV window blinds/shades. If you order samples, you'll also get a promotional coupon that can be used towards your purchase if you decide to buy from Blinds Chalet.

If you're considering Blinds Chalet for your purchase, you'll absolutely want to order those free samples first. Why? Buried in their Policies page under the Return Policy is this piece of information: "We require that free samples must be obtained before ordering to qualify for the Satisfaction Guarantee." In other words, if you get your blinds and think that the quality of the materials is lacking, you won't be able to take advantage of their 30-day return policy unless you got those samples - and even then, chances are good that your request will be turned down, since Blinds Chalet only allows returns for warranty repair.

Given that we found more than a few customers who said that the blinds or shades they received were not made well - flimsy brackets, uneven stitching, and so on - this satisfaction guarantee and return policy aren't much help.

Because of their less-than-impressive website and customer-unfriendly policies, Blinds Chalet ranks the lowest of all the Blinds stores in our review. You'll get better customer service and higher-quality blinds from another retailer.

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Continued from above

When you order window blinds online, your order is shipped directly to you, and many stores give you the choice to put them up yourself or to pay for professional installation.

As you decide which window blind store you'll use for your purchase, you should keep in mind these criteria:

  • Selection. Does the retailer carry a wide variety of styles, brands, and options? Will you be limited to their in-house blinds, or can you also choose from established name brands? Can you get a sample of different types of blinds that they offer?
  • Price. What will it cost to get the window blinds you want? Will you spend extra for shipping? Are there any discounts available, to make your purchase more affordable?
  • Policies. If you don't like the window blinds once they're delivered, can you return them? Does the store offer a satisfaction guarantee? What happens if the blinds don't fit when you try to install them?
  • Reputation. Have other customers had a good experience with the store, both with using the site to place an order and once they receive their blinds? Does the retailer have a solid history, especially when it comes to resolving customer concerns?

TopConsumerReviews.com has reviewed and ranked the best Window Blinds stores available today. We hope this information helps you find the window blinds you want right away!

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