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Blinds vs American Blinds

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BLINDS

Houston-based Blinds offers a great selection of window treatments, including blinds (shocker!), shades, draperies, and shutters. In operation for more than 20 years, this retailer enjoys accreditation and an "A+" rating with the Better Business Bureau.

You'll have a hard time finding a site that's easier to use or more helpful. Blinds has more than 300 videos to help you get the right window treatments for your home or office, including instructions for taking accurate measurements and installing them properly. You'll find those at the top of the page, along with a fantastic Get Help section if you have other questions or want to read/print out instructions and suggestions.

Whether you know exactly what you want or need some guidance, you'll get there quickly using that same navigation area. You can go directly to the type of window treatment you want, or you can shop by brand, feature, purpose, or room. After you've narrowed down your options to a specific category, use the filters to further sort them by brand or options. Don't forget to enter your desired dimensions too; we love that we can specify even down to the 1/8" for the perfect fit.

Once you've chosen the window treatment you want, you can see much more detailed information, including product samples for the color, stain, or material you think would look best in your home or work environment. You can get those samples at no cost. When you select the Customize & Buy button, you'll be able to specify exactly what you want:

  • Inside vs. Outside Mount
  • Color
  • Lift (cord or cordless)
  • Tilt (cord or wand)
  • Block Light / Add Privacy
  • Headrail Style
  • Controls (left vs. right)
  • Valance
  • Extras (Hold Down Bracket, Spacer Blocks, etc.)

Blinds frequently has promotions that can save you money. For instance, on the day we shopped there, we got a pop-up offering us a 15% discount for signing up for their email list, and there was a storewide discount of 35% on selected Levolor products. You may need those discounts, because Blinds is one of the higher-priced retailers we reviewed. For example, on the Levolor Visions 2" Faux Wood Blind we used as a comparison product across multiple retailers, Blinds' price was $10-$15 higher than other sites.

However, if you've already placed your order and find that a competitor is selling the same product at a lower price, you can contact Blinds within 14 days and request that they refund the price difference. We'd love to see them offer this prior to ordering, especially since their prices are often higher than other sites.

Shipping is free on most orders within the lower 48 United States. Shutters cannot be delivered to Alaska or Hawaii, and you should plan on a $30 fee if your order is 96" or greater.

One of the reasons customers choose Blinds is their SureFit Guarantee. If you make a mistake with your measurements, you can return your blinds to be remade within 30 days of delivery. You can only get one remake per item, and a total of 4 item remakes per household per lifetime, excluding mistakes made by the company.

Blinds' 100% Satisfaction Guarantee covers any other issues like style, color, or quality. This is a fantastic upgrade compared with most of the other blinds retailers we surveyed. Like the SureFit policy, you'll need to make any requests within 30 days.

Overall, customers are happy with their experience when buying window treatments from Blinds. We found some complaints about poor quality products or difficulties in getting their customer representatives to honor their SureFit and Satisfaction Guarantees, but we also found compliments describing how easy it was to get those promises fulfilled when problems came up.

Blinds continues to be a worthwhile retailer to consider when purchasing shades, blinds, or other window treatments, especially because of their guarantees.

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AMERICAN BLINDS

American Blinds has come a long way since our last review. With a much more user-friendly website, improved customer satisfaction policies, and a call center with dozens of window decorating experts on standby, this Texas-based retailer is definitely interested in earning your business.

Looking at our base comparison window treatment - Levolor Visions 2" Faux Wood Blind - American Blinds' pricing was right in the middle, at $39.64. This price reflects a promotional discount of 35%, but customers report that AB tends to have rolling promotions year-round, so just make sure you look for the coupon code and enter it at checkout to get the lowest possible price.

Shopping the site by brand, window treatment, or feature is a breeze: just use the headings at the top of the page. You can also get design inspiration by using the Lookbook link; you'll see ideas for specific rooms in your house, decorating styles like Modern or Traditional, or even by window treatment type.

When you find the blinds you want, the product page will give you a wealth of details, from specifications and mounting requirements to estimated installment times and any child safety features you may want to know. You'll also find quick links to instructions for measuring and installation, as well as the specific care and warranty information for that product. You'll probably also see reviews about that specific window treatment - often with photos from customers, showing how it looks once it's been installed in an actual home.

Another improvement is the satisfaction guarantee: originally limited to 14 days, their policy now covers the first 30 days after delivery. You can return your product and get a suitable replacement at no extra charge; if American Blinds determines that a replacement won't solve the problem, they'll refund your money. Be aware that if you ask for a refund because of color issues, you must have received a swatch prior to your order in order to be eligible for the guarantee. Those swatches now ship for free, and they come with a discount offer of 30% on an order of $299+.

You can also take advantage of their "Love It for Less Guarantee": if you place an order and find the same product at a lower price on a competitor site within 14 days, American Blinds will refund the difference.

Shipping is free for products that are smaller than 96", and $30 for each oversized product. Unfortunately, if you live in Alaska or Hawaii, American Blinds won't ship to you at all.

American Blinds had an "A+" rating with the Better Business Bureau, with only a handful of registered complaints. Elsewhere, however, we found customers who said that American Blinds didn't deliver on their new-and-improved customer satisfaction policies. Some of those complaints described situations where the customers hadn't followed the policy of needing to order swatches to be eligible for a refund, which is not American Blinds' fault. Others said that their blinds were packaged poorly or delivered much later than promised.

On the other hand, we also found compliments praising the quality of the window treatments, the responsiveness of the customer service department, and lower than average prices. Several of the positive customer comments came from people who have bought from American Blinds multiple times over the years.

Because of their improvements to their online store and their customer satisfaction policies, American Blinds moves up in the rankings among retailers of blinds and other window treatments. They still have some room for improvement when it comes to delivering on their promises, but we expect to see more good things from this store in the future.

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Best Window Blinds

To help you find the Best Window Blinds, TopConsumerReviews.com provides you with an in-depth comparison of Blinds and American Blinds.

Who has the best Window Blinds? Whether you're decorating a brand-new home or changing the look of an existing one, window coverings are an easy way to add beauty and flair along with function. From traditional vertical blinds to roller shades and much more, your options are almost limitless, especially when you add in the dimensions of material, color, and brand.

Gone are the days of needing to hike from one store to another with the measurements of your windows, gathering price quotes and hoping to find exactly what you want. Most of today's top brands and retailers sell their window blinds online. These sites typically have helpful tools to ensure the right fit, and to help you choose the right window treatment for the room where you'll install the blinds.

When you order window blinds online, your order is shipped directly to you, and many stores give you the choice to put them up yourself or to pay for professional installation.

As you decide which window blind store you'll use for your purchase, you should keep in mind these criteria:

  • Selection. Does the retailer carry a wide variety of styles, brands, and options? Will you be limited to their in-house blinds, or can you also choose from established name brands? Can you get a sample of different types of blinds that they offer?
  • Price. What will it cost to get the window blinds you want? Will you spend extra for shipping? Are there any discounts available, to make your purchase more affordable?
  • Policies. If you don't like the window blinds once they're delivered, can you return them? Does the store offer a satisfaction guarantee? What happens if the blinds don't fit when you try to install them?
  • Reputation. Have other customers had a good experience with the store, both with using the site to place an order and once they receive their blinds? Does the retailer have a solid history, especially when it comes to resolving customer concerns?

TopConsumerReviews.com has reviewed and ranked the best Window Blinds stores available today. We hope this information helps you find the window blinds you want right away!



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