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Select Blinds vs Just Blinds

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SELECT BLINDS

Select Blinds was created in 2003 with the purpose of offering custom window shades and blinds at prices that the average consumer could afford. Promoted by big names like HGTV and the Extreme Makeover: Home Edition show, this company is accomplishing what they set out to do: for more than 200,000 customers and counting.

You'll find an extremely easy shopping process on the Select Blinds site. Browse the category images on the main page or use the top navigation to go directly to what you need: Blinds, Shades, Shutters, Motorized options, or shop by room or need (like Best for Kids or Water Resistant).

Then, use the side navigation to refine your options by color, price, production time, options/features, and much more. You'll quickly see which products meet your criteria, and most have thousands of customer reviews to give you an idea of how well they work when they're actually installed.

Each product has a wealth of information, from images and videos to detailed measurement and installation guidance. Select Blinds is one of the only companies to offer extended warranty options, too:

  • 3-Year Limited: included for free, this covers defects, internal mechanisms, and brackets
  • 5-Year Limited: covers the same items as above, but for two extra years. The price depends on the blinds you buy, but on a set of blinds that cost $8.99, the cost was just $0.67 more.
  • 5-year Unlimited: according to their description, this includes accidents, "general mayhem", "overzealous child or hungry pet", and "any damage you can dream up". (We love businesses that have a sense of humor!). We'd pay an extra $2.33 for this additional coverage on blinds that sell for $8.99.

Compared with other stores that sell in-house brands of window blinds, Select Blinds' prices are about average. Shipping is free; we didn't see the usual exclusion for products measuring more than 94", so we reached out to their customer service department via live chat. It took a few minutes, but we eventually got a very helpful person who confirmed that yes, shipping is complimentary on window treatments with large dimensions - no oversize charges. That could save you as much as $80, when looking at what the competition charges.

You can also order free samples of any blinds or other window treatments, especially if you're trying to match a particular color in your home. We found that Select Blinds will honor the price at the time you order your samples, so that you don't feel rushed in placing an order. You might need to contact their customer service department, to get the previous discount applied to your purchase.

What about returns? Select Blinds is equally generous: if they ship you a product that is defective or that doesn't match the measurements you sent in, they'll exchange or repair them for up to 90 days after delivery. If the mistake is on your side, you can either return them to be trimmed to the right size for a fee of $20 per window treatment or place a new order at a discount of 50% off.

You'll definitely want to use their measuring tools page, to ensure that the "oops" isn't on your part, though.

Select Blinds has one of the highest overall customer satisfaction scores we have ever seen. Not only do they have an "A+" with the Better Business Bureau, but they're one of the only businesses we've found that has hundreds of positive reviews there. Even looking at other third-party customer review sites, people have excellent things to say about this company. That doesn't mean that there are no complaints. On the contrary, the most frequent negative comment usually refers to problems with getting the right fit. But, many customers changed their reviews from negative to positive after getting a prompt, helpful, even apologetic response from Select Blinds' representatives, instead of being told "too bad" or refusing to accept responsibility for the problem.

There's only one small drawback to shopping at Select Blinds: you won't find any name brands like Levolor. Then again, when you see that you can get the same quality as a brand-name manufacturer, backed by excellent warranties and shipped for free no matter what the size, you may not mind. Select Blinds is an excellent choice for affordable, high quality window treatments.

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JUST BLINDS

Just Blinds started as a home-based business in 1999 and has since helped more than one million customers to get blinds, shades, or shutters for their offices and homes. All of the products they sell are their own brand, so you won't find names like Norman or Bali here. But, that also means you'll find lower prices than you'd get when buying name-brand window treatments.

The site is very easy to shop: choose your category of window treatments, then your style, and customize it to meet your preferences. We like how every option is represented with an image, in case you don't understand the difference between Routed and Privacy Slats or Cord Tilt vs. Wand Tilt.

You can order up to 10 free samples to see what Just Blinds' products look like, especially if you're trying to coordinate a particular color to match existing decor. You'll also get a discount coupon with your samples, so it's definitely worth your while.

The site says that they offer free shipping on all orders. But, digging into their actual shipping policies, we found the same exclusions as most retailers of blinds: no shipping of shutters to Hawaii or Alaska, and fees for window treatments of 96" or more. But, Just Blinds' oversized item charge is just $30 per product, much less than many other stores'.

Unfortunately, that's not the only digging you might need to do when shopping with Just Blinds. One problem frequently mentioned by customers is the disclaimer that is only found in the measuring instructions: "Inside Mount Blinds will have a small deduction taken by the factory to fit inside the opening." Numerous people complained that their blinds were often short by as much as a half-inch or more, and that Just Blinds wouldn't fix the problem or offer a refund.

In fact, the only hope of getting any kind of refund or satisfaction guarantee seems to be their upgrade to a "Deluxe Warranty", which offers 30-Day Measure Protection, 30-Day Design Assurance, and a 3-year Breakage Guard. On our order of Faux Wood Blinds, that warranty would cost an extra $12. But, even with that extra warranty, you're limited to a single remake per product.

As you can see, customer experiences with Just Blinds are mixed. The company still has an "A" rating and accreditation with the Better Business Bureau, which is usually a good sign. But, most of the reviews there and elsewhere told a different story: poor responses from customer service, late deliveries, and issues with product quality. Even when the problems seem to be the retailer's fault, customers have had a very hard time getting a response other than "here's a discount on a future order" or "you can always donate them to charity". When you're spending hundreds or even thousands of dollars on a product, those aren't answers that lead to repeat business.

We like the added warranty options and the simple-to-use website, but when it comes to customer satisfaction, Just Blinds can't compete with the higher-ranked stores we reviewed.

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Best Window Blinds

To help you find the Best Window Blinds, TopConsumerReviews.com provides you with an in-depth comparison of Select Blinds and Just Blinds.

Who has the best Window Blinds? Whether you're decorating a brand-new home or changing the look of an existing one, window coverings are an easy way to add beauty and flair along with function. From traditional vertical blinds to roller shades and much more, your options are almost limitless, especially when you add in the dimensions of material, color, and brand.

Gone are the days of needing to hike from one store to another with the measurements of your windows, gathering price quotes and hoping to find exactly what you want. Most of today's top brands and retailers sell their window blinds online. These sites typically have helpful tools to ensure the right fit, and to help you choose the right window treatment for the room where you'll install the blinds.

When you order window blinds online, your order is shipped directly to you, and many stores give you the choice to put them up yourself or to pay for professional installation.

As you decide which window blind store you'll use for your purchase, you should keep in mind these criteria:

  • Selection. Does the retailer carry a wide variety of styles, brands, and options? Will you be limited to their in-house blinds, or can you also choose from established name brands? Can you get a sample of different types of blinds that they offer?
  • Price. What will it cost to get the window blinds you want? Will you spend extra for shipping? Are there any discounts available, to make your purchase more affordable?
  • Policies. If you don't like the window blinds once they're delivered, can you return them? Does the store offer a satisfaction guarantee? What happens if the blinds don't fit when you try to install them?
  • Reputation. Have other customers had a good experience with the store, both with using the site to place an order and once they receive their blinds? Does the retailer have a solid history, especially when it comes to resolving customer concerns?

TopConsumerReviews.com has reviewed and ranked the best Window Blinds stores available today. We hope this information helps you find the window blinds you want right away!



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