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      June 17, 2019

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Get Safe vs Vivint

Best Wireless Security Systems

To help you find the Best Wireless Security Systems, TopConsumerReviews.com provides you with an in-depth comparison of Get Safe and Vivint.

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Now more than ever, homeowners are looking for ways to protect themselves and their property. With more than 2 million burglaries each year - and an average loss of $2,000 per incident - wireless security systems are at the forefront of safeguarding against intruders.

It is true that there are other ways to make your home safer from burglary and invasion. For example, a well-lit exterior can discourage criminals from approaching your property, and high-quality deadbolts make it more difficult to enter your home. Unfortunately, even these measures will not prevent a determined criminal from picking the lock, smashing a window or slider door, and entering your home to steal your belongings or worse.

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Best Reviews

2019

Wireless Security System Reviews

4 stars
Get Safe

GET SAFE Visit Site

Features:

$249 for equipment starter kit

No installation fees

No monthly contract

Monitoring plans cost $19-$29/month

If you're looking for a contract-free wireless security system with simple, affordable monthly pricing for monitoring, GetSafe will likely be one of your favorite options.

In a market where companies often tend to nickel-and-dime you with cancellation fees, moving fees, multiple-year contracts, and extra service costs for every monitored device, GetSafe stands out. Although you do have to pay for your equipment outright the Starter Kit costs $249 and includes 1 Smart Hub, 1 door/window sensor, 1 (pet-friendly) motion detector, and 1 alarm siren, with additional products available for purchase/monitoring - your monthly costs for monitoring do not increase as you add sensors or other gear.

GetSafe offers two easy-to-understand monitoring plans:

  • Self-Monitoring: for $19/month, you get reliable home security monitoring through the GetSafe app with AT&T Cellular back-up, video cloud storage, and push/email notifications for any alerts you may receive
  • 247/7 Professional Monitoring: for $29/month, you get all of the features of self-monitoring while adding 24/7 coverage from GetSafe's USA-based monitoring centers who notify you in the event of a break-in or other detected problem and dispatch emergency responders if needed

Customers who live in Illinois, Maryland, Michigan, or Rhode Island should be aware that GetSafe only offered self-monitoring at the time of our review and should check with the company for availability updates.

Other than that, it's exactly that simple. Your GetSafe system is controlled through the Smart Hub, which connects through your home WiFi or using the installed AT&T 3G cellular connection should you lose your WiFi signal. (you will need to connect the hub to your router). This Smart Hub can control an astounding 64 security devices and supports up to 32 individual users. Some of the security devices available in addition to the Starter Kit include the following:

  • Cameras, including motion-detecting models
  • Flood sensors
  • Smoke detectors
  • Nest thermostat
  • Siren

And, no matter how many devices you include (up to the Hub's capacity limit), it's all covered under your monthly monitoring package. This is an unparalleled amount of coverage compared with other wireless security systems currently available.

Once you've installed your GetSafe system - customer reviews across the board indicate that the do-it-yourself installation is very easy and takes less than 20 minutes to install the items in the Starter Kit - you'll use the smartphone app to activate the sensors. GetSafe's reps will help you test the system if you're still not sure if it's working properly. And, if you have family members without smartphones (such as young children) who need to be able to control the GetSafe system, consider purchasing a key fob that can arm and disarm the system.

GetSafe's customer service is extremely friendly and knowledgeable. From their toll-free number to their online chat representatives, we found that we got our questions answered quickly and with a minimal amount of pushy sales tactics. If you need guidance to determine what system components you'll need for your home or apartment, their reps can walk you through the process and make sure you get it (without recommending extras that you don't need). Their return policy is equally pro-customer: within 14 days of receiving your equipment, you can return it for a full refund, minus any shipping costs.

Although GetSafe is a newer addition to the wireless security system world, we give them high marks for their DIY installation, no monthly contracts, low monthly monitoring fees, and extremely positive customer reviews.

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3 stars
Vivint

VIVINT Visit Site

Features:

FREE equipment and installation with some packages

Up to $198 in activation fees

Packages start at $53.99/month

Customer Information: 1-855-881-3071

If you're looking for a wireless security system with all of the latest technology bells and whistles, Vivint should be on your list of candidates. From Nest thermostats to Amazon Echo, Vivint's home security packages make it possible to change the temperature of your home, watch your kids playing in the living room, or even lock your front door from anywhere you have internet access.

All of Vivint's packages include the following:

  • SkyControl Panel: described as "like having an iPad on your wall", it displays video, controls temperature, manages system options, and provides an intuitive smart home experience. Users can also talk live with a monitoring professional through the panel in an emergency.
  • Sky App: puts control in the palm of your hand through Vivint's smartphone app. Control your home's temperature, locks, lights and more, remotely arm and disarm your wireless security system, even see live video of your front porch from the Vivint Doorbell Camera.
  • Home Security sensors and controls: all packages include 3 wireless door/window sensors, motion sensor, key fob, control panel, power adapter and battery, and cellular card that installs into the control panel. Other available products for Vivint's monitoring include doorbell and outdoor cameras, Ping cameras, 24/7 video recording, garage door controls, smart locks, Amazon Echo, and Element thermostats.
  • 24/7 monitoring

There are three main packages that Vivint offers:

  • Smart Protect, which covers the basics of door and window sensors, motion detectors, and smoke detectors. This plan starts at $53.99/month.
  • Smart Protect & Control, which includes monitoring of two additional smart home services. These services include a doorbell cam, door lock, thermostat, garage door controller, outdoor video, and HD video recording indoors. This plan starts at $60.99/month.
  • Smart Complete, which includes monitoring of three additional smart home services, as well as 1 Terabyte of secure cloud storage (known as "Space Monkey", for some reason). Call for pricing.

We like that Vivint offers free equipment and installation with certain packages. Be sure to read the fine print on the offer, however: depending on which state you live in, you'll need to commit to a hefty five-year contract (four years in a handful of states) with a plan of at least $60.99/month in order to qualify. We weren't able to find anything on Vivint's site to indicate that they have any sort of customer satisfaction guarantee, so making a five-year commitment (or paying the remaining contract balance) may be too much for many people. Also, if you move, you'll be charged a $99 moving fee if you've been a customer of Vivint for less than a year; the fee is waived if you renew your contract and you've been a customer for at least a year.

Vivint does have a warranty and service plan. For customers who choose Premium Service ($10/month), Vivint will repair and/or replace any defective part of the wireless security system at no charge. For all other plans, the warranty period is only 120 days after installation; beyond that point, Vivint will provide replacement parts at no extra charge, but you'll have to pay a $49 fee for the service call as well as taxes.

So, what will it cost to protect your home with Vivint? The easiest answer is "it depends". Vivint makes it very difficult to find out their package pricing, insisting that customers speak directly with a representative. We even tried using the chat function on the website but were told that pricing is only done over the phone or in person. Numerous customer reviews describe pushy salespeople knocking on their doors at late hours and signing people up for 5-year contracts without being explicit about the length of the commitment. You can be certain that for every feature added, you'll pay more - so with base packages starting at $53.99, Vivint is undoubtedly one of the costliest wireless security systems in our review.

We were glad to see that Vivint does have an A- rating with the Better Business Bureau. On the other hand, we were stunned to see that there have been nearly 4,000 closed complaints with the BBB alone in the last three years.

Overall, Vivint is a mixed bag. If having the latest technology in wireless security is a priority and you have an ample budget, Vivint should be on your list of possible companies. Just be prepared for the longest contract terms in the industry, and be proactive with contacting Vivint's customer support if you have issues with any of the equipment after installation.

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Continued from above

For that reason, experts in home protection strongly recommend that you invest in a wireless security system, particularly those that have round-the-clock monitoring, to give you the greatest possible peace of mind. Most criminals will bypass homes that have a monitoring system, simply because it puts them at greater risk of being caught in the act.

Compared with traditional home security systems, wireless versions allow you to install them on your own and can easily be moved from one location to another - a convenient advantage for those who move frequently, such as students living in dorms or those who move around the country for work reasons.

Having a wireless security system can also save you money. Many homeowners insurance policies will give you a discount on your annual premium - as much as 20% - with an installed home protection package.

Wireless security systems can vary widely with respect to the protection they offer, the equipment provided, and the overall cost. Also, some offer 24-hour live monitoring of your system, while others leave that responsibility to you.

What should you look for in a wireless security system? Be sure to consider the following aspects:

  • Equipment Costs. What is included with your wireless security system compared to the number of sensors you need? How much does it cost to add extra sensors or other equipment that may be appropriate for your living situation?
  • Monitoring Service. Does the company monitor your system around-the-clock? Are the fees reasonable? Will the company contact local authorities in the event of a break-in or other emergency?
  • Guarantee. Does the company offer a satisfaction guarantee or a refund if there are any issues with the service or the equipment?

TopConsumerReviews.com has reviewed and ranked the best wireless security systems available today. We hope these reviews will help you find the ideal wireless security system to protect your home and your loved ones! 

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