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Zappos vs Shoe Mall

To help you find the Best Women's Shoes, TopConsumerReviews.com provides you with an in-depth comparison of Zappos and Shoe Mall.

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Get Your Shoes at ShoeMall Today! Where is the best place to find new shoes? For some women, there is nothing more fun than splurging on some new kicks. Having the perfect pair to accentuate any outfit is a must. While it can be enjoyable to go from shoe retailer to shoe retailer, it doesn't offer the instant selection that online shopping does. Not only do you get a wide variety of shoe styles, but you can compare prices and score great deals when buying shoes online. And if you score a great deal, why not buy two pairs of shoes instead of one? Just saying.

Other perks for online shoe shopping include the ability to find exactly the shoe you want down to the pattern, brand, type, size, and color. Some online retailers even have customer reviews for all their products that let you know if the shoe is good quality and if others have found them comfortable. The world of online shopping opens you up to endless options when it comes to finding the most stylish pair of shoes to flaunt around town.

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Best Reviews

2020

Women's Shoes Reviews

5 stars
Zappos

ZAPPOS

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Free shipping

TopConsumerReviews.com Best-In-Class Blue Ribbon Award Zappos is an online smorgasbord for shoe lovers and those who seek an enjoyable online shoe shopping experience. In fact, they have over 40,000 pairs of women's shoes available for purchase. If you can't find something you like among all their inventory, we wish you the best of luck. They carry just about every shoe imaginable - and from designer brands to every-day-affordable choices, Zappos caters to all women.

The Zappos website is easy to navigate and user-friendly. You're able to see the shoes clearly, in detail and from many angles. Most shoes even include a video with a real presenter, showing the shoes and explaining the features in intricate detail. Many video even show models wearing the shoes and strutting the product to give you a true, living picture of how they look.

It can be daunting to search through so many pairs of shoes in so many styles. Fortunately, Zappos has a user-friendly website that allows customers to narrow down their search by a variety of factors, including:

  • Size
  • Brand
  • Shoe Type
  • Color
  • Price
  • Material
  • and more, depending on the style of shoe you're looking for

Something we found helpful was the "calculate your size" feature that allows you to put in information about a pair of shoes you own and find the best fit in the shoe you are viewing. Not all brands fit the same, so this helps ensure you don't receive the wrong size of shoe and have to go through the hassle of exchanging it later. If you do need to exchange or return, you have a whole year to get a full refund and Zappos provides the pre-paid shipping label.

Zappos customer service is a leader among leaders and is even regarded as an ideal customer service model across many industries. We can see why. The 24/7 live customer service operators are pleasant, helpful, and aim to please. They offer the option to chat online, speak to a live professional, or email with your questions. Their delivery and shipping policies appeal to the customer that appreciates immediate gratification as the shipping is fast and free. They understand that shopping online for footwear can be tricky so they eliminate the risk of dissatisfaction by offering a 365-day return policy of unworn, like new merchandise.

One of the best things that retailers can do for their customers is to allow them to leave reviews on their purchases and ask or answer questions displayed on the product page. Zappos provides this for all of their shoes and it shows they are confident in the quality of their products. It also makes online shopping much more enjoyable knowing your money is going to a tried and tested pair of shoes that other women love (and not to the ones they hated).

If fashion and shoes are your thing, then you'll also appreciate the Zappos Rewards program, where you can accumulate and easily track and redeem points with purchases. If shoes are a passion of someone you know, you'll be glad to know Zappos offer easy to purchase gift certificates and gift cards. This is a convenient option for last minute or gifting from a distance.

In addition to accessible customer service reps and free shipping, Zappos also offers a 10% discount on all purchases for teachers, students, and the military. You should also be pleased to know that the Better Business Bureau gives Zappos an A+ rating.

No matter where you look, customer reviews have overall good things to say about the company. We feel confident you'll be pleased if you try them on for size! When it comes to Women's Shoes, Zappos earns our highest rating.

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3 stars
Shoe Mall

SHOE MALL

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Shipping:

Free shipping

Something that makes Shoe Mall unique is the wide variety of sizes they carry. You can purchase shoes up to size 16 in 20 different width options. Usually those sizes of shoes have to be special ordered and definitely aren't sold in most brick-and-mortar stores. They have 15 options for narrowing down their selection of over 22,000 pairs of shoes. Some unique categories include special features, boot shaft, occasion, and reviews.

Their website is user friendly and doesn't overwhelm shoppers with unnecessary pictures or pop-ups. When you select the pair of women's shoes you like, you're provided with direct information like the size, color, specifications, and pictures of the shoes from different angles. In addition, you can see reviews from customers who have purchased the shoes you are viewing.

Pricing runs a bit higher than our top rated shoe sites. You can expect to pay anywhere from $15 to $450. They do, however, have lots of sale items and periodically provide a discount code for shoppers to take a percentage off of their total purchase price. They also advertise free shipping for all purchases.

This is a great perk, but apparently comes with a behind-the-scenes cost of unreliable shipping timeframes, according to customer feedback. When it comes to shipping and dealing with customer service, that's where Shoe Mall hits a wall. Some customers have smooth experiences and rave about their purchases, but most are frustrated by untimely shipping, mixed-up orders, and rude customer service representatives.

Shoe Mall has a 60-day return policy that allows customers to get a refund or replacement for any purchase they are unsatisfied with. Customers are responsible for their return postage price. Again, some have said it takes quite a while to get a refund for products you are returning, so that is something to be aware of.

We wanted to give Shoe Mall a higher rating based on their great shoe selection and website, but the overall feedback from customers about some of the hiccups they've run into with receiving or sending back their purchases make us think they are not the most reliable option.

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Continued from above

When buying shoes online, the hardest thing you should face is which pair to buy. We have gone through some top shoe retailers to make sure you don't run into additional issues like untrustworthy sales practices, overly expensive selections, complicated websites, or poor customer service.

When browsing through the shoe selection that different retailers provide, also consider the following things to ensure a pleasing purchase:

  • Shipping. In addition to the price of your shoes, shipping can add quite a bit if it's not offered for free. Also, check how long it takes for your shoes to ship. If you're needing them for an upcoming event, it will be disappointing if they come after the fact.
  • Selection. Does the retailer carry your favorite brands? Do they carry plenty of the shoe type you are looking for so you can compare between them? One of the main reasons for online shopping is to have your pick of a huge inventory selection, so you'll want to make sure the retailer you buy from is offering that.
  • Return policy. The perfect fit in one brand of shoe doesn't necessarily equate to the perfect fit in another. Some shoes run big, small, wide, or narrow. If you aren't able to try the shoes on before purchasing online, you'll want to keep your options open as far as exchanging or returning. Check if you get a full refund and if they will pay for your return shipping label.

TopConsumerReviews.com has reviewed and ranked the best women's shoe stores available online today. We hope these reviews help you find the perfect pair of shoes to make you feel like a million bucks!

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